Important Notes
• The tour duration is 5 days and includes 5 nights of hotel accommodation, including the departure and return days.
• In our tour, guidance, transportation, accommodation, and excursions are packaged together and cannot be considered separately. Unused transportation, accommodation, guidance, excursions, etc. rights cannot be refunded.
• Child discounts applied in tour packages are valid for one child only accompanying two adults. In accommodations for children aged 0-6, a separate bed may not be provided.
• In hotel accommodations, the third guest in triple rooms typically stays in an extra bed.
• The hotels listed in the program are the priority accommodation facilities of Dgn Travel. Changes may be made to the hotel standards as long as they remain the same, depending on the occupancy in the designated area and hotels. Hotel names will be communicated to guests 48 hours before the departure of the tour if requested based on availability.
• The rooms in the hotels are determined by the hotel. Choices between rooms are not allowed.
• Our rest stops may change in location and service standards due to factors such as congestion or renovations, as long as they remain the same standard.
• The timing of the program (the order of points to be visited during the day or between days) may be changed by the guide if necessary due to weather conditions, road conditions, the congestion of visited places, etc.
• Dgn Travel is not responsible for places specified in the tour program that cannot be visited due to force majeure situations (weather, road conditions, congestion at visiting places, etc.) or if guests do not comply with the timings given by our guide. In such a case, guests do not have any claim rights.
• In our flights with tours, the regional airports may be changed in a way that does not affect the tour program's visiting points. In such a case, information will be provided to guests by Dgn Travel along with the flight tickets. If there is no deficiency in the program regarding the airport change, guests do not have any claim rights.
• Dgn Travel is not responsible for program disruptions caused by weather conditions or delays arising from the airline in our flight tours. In such a case, guests do not have any claim rights.
• Dgn Travel is not responsible for changes in flight times made by the airline company. Any changes in flight times will be communicated to guests by Dgn Travel.
• In our flight tours, our guide may greet guests at the regional airport. Guests must carry out their boarding procedures individually at the departure airport. In such a case, Dgn Travel will inform its guests one day in advance.
• Guests from other cities joining our flight and bus tours can participate in the tour collectively from the airport. In such cases, delays may occur at the airport due to flight times.
• A tiered pricing system applies to all our tours. As the number of reservations in the package tour increases and the date approaches, tour prices may also increase progressively. Dgn Travel reserves the right to increase prices. In this case, prices cannot be fixed without an advance payment.
• During the reservation, the guarantee of a specific seat number cannot be given. There is no guarantee for the notes entered in the reservation. Special seat selections such as front or back seats are not allowed.
• The seat arrangement inside the vehicle is adjusted by the Dgn Travel Operation, taking into account the reservation order. In cases of objections regarding seat placement, refunds are not possible. All the seats in our vehicles are of the same standard.
• Extra tours such as night tours included in the tour program will take place based on the number of participants and the availability of personnel. Extra tours on the way will be conducted even if not all guests participate. Guests who do not participate in extra tours will be directed by our guide to rest areas or city centers. Guests who do not participate in extra tours have joined the tour on the condition of waiting at the rest stop.
• If an extra tour does not take place for any reason, guests do not have any claim rights. Dgn Travel has no responsibility in this regard.
• Extra tour prices may vary by periods. In such a case, the date of the tour is taken into account rather than the date the guest purchased the tour. The extra tour price valid at the time of the tour applies. The guest has agreed to this condition when purchasing the tour.
• Dgn Travel is not responsible for any material damages caused by guests in all services provided by transportation vehicles, hotels, dining areas, and suppliers. Businesses have the right to demand compensation for damages caused by guests.
• In cases where children under 18 are not accompanied by one or both parents, a notarized consent form must be kept with the individuals during the trip.
• Guests participating in the tour are required to bring reports regarding health issues, pregnancy, and medications they use regularly.
• There may be delays due to traffic, accidents, etc. at the determined times of departure points.
• Information regarding the expected arrival times at the end of the tour is tentative, and Dgn Travel is not responsible for delays caused by force majeure.
• Guests will be dropped off at the opposite side of the stops we pick them up at the end of the tour. Please do not insist on dropping off at a different location with the vehicle staff.
• According to traffic law, all guests in the vehicle are required to wear seat belts during their travels; otherwise, Dgn Travel is not responsible for any issues.
• The responsibility for all personal belongings in the vehicle rests with the guests at rest stops, etc.
• Since the first day's tour will begin before checking into the hotel, please prepare the items you need to have with you separately.
• During the tour, due to the program's density, it may not always be possible to find ATMs, currency exchange offices, etc.; therefore, it is advisable to be prepared.
• Long distances may be traveled during the programs. Necessary information will be provided by the tour guide inside the vehicle.
• Lunches have been prepared with region-specific economical menus. During lunch and dinner, tables may be divided according to regional density.
• The starting and ending routes of our tours are determined according to the intensity of the region. Guests can find out the confirmed start and end of the route two days before the tour starts if they wish.
• If the tour does not reach the required number as determined by the agency, the guest will be informed and can choose to postpone the tour to the next date, cancel it, or be ticketed to the nearest departure point to participate in the tour. In such cases, the agency is obliged to inform the guest three (3) days in advance via phone, SMS, or email. In this situation, guests do not have any claim rights.
• Guests who cancel or change their reservations without cause up to 30 days before the service's start date will have their paid amount refunded. Cancellations and changes made between 29 and 15 days before the tour date will incur a deduction of 30% of the reservation fee; cancellations and changes made between 15-7 days will incur a deduction of 50% of the reservation fee; cancellations and changes within 7 days or less will incur a deduction of 100% of the reservation fee.
• Guests who purchase Cancellation, Refund, and Assurance Packages can cancel their purchased package tour without giving reason up to 72 hours before the tour's start date. The entire amount paid after cancellation will be refunded without any deductions, according to the payment method. The Cancellation, Refund, and Assurance Package does not cover flight tickets.
• Museum Cards and entrance fees to museums and heritage sites are not included in the tour price. All museum entrance fees are to be paid by the guests.
CANCELLATION, REFUND, AND ASSURANCE PACKAGE
The Cancellation, Refund, and Assurance Package allows guests to cancel or change their purchased package tour without stating any reason up to 72 hours before the tour's start date. Upon cancellation, the entire amount paid for the package tour will be refunded without any deductions based on the payment method. The Cancellation, Refund, and Assurance Package do not include flight transfers in flight tours. Guests wishing to purchase this package can add it to their reservation during the booking process. (1500 TL)
MANDATORY TRAVEL INSURANCE NUMBER 1618
Mandatory Travel Insurance number 1618 covers the agency's bankruptcy or any reason that prevents the provision of package tour services. It is included in the tour price. It is not health insurance and does not cover treatment costs. Private health insurance expenses are the responsibility of the guest.
OUR TRANSPORTATION VEHICLES
In our tours, transportation is classified according to the number of participants as follows. The type of vehicle provided varies by the number of participants in each of our tours. Our vehicles do not have headphones. Vehicles with TV units do not allow charging your phone as it decreases the battery lifespan; therefore, we recommend bringing an external charger.
Minibuses (up to 19 people): Volkswagen Crafter, Mercedes Sprinter
Midibuses (20-32 people): Otokar Sultan Maxi, Otokar Sultan Mega, Isuzu Novo Lux
Buses (33-54 people): Mercedes Travego/Tourismo, Temsa Safir/Maraton, Neoplan Tourliner/Cityliner, Man Fortuna/Lions, Setra
THE AIRPLANE GAP TOUR / 5 NIGHT HOTEL ACCOMMODATION TOUR PROGRAM HAS BEEN EXCLUSIVELY PREPARED BY DGN TRAVEL. COPYING AND PUBLISHING THE PROGRAM IS PROHIBITED. ALL RIGHTS BELONG TO DGN TRAVEL.
DGN TRAVEL IS NOT LIABLE FOR COPIES OF THE TOUR PROGRAM CREATED.
OUR TOUR PROGRAMS HAVE BEEN PREPARED IN ACCORDANCE WITH THE CONSUMER LAW NUMBER 6502. THE LATEST PUBLISHED CIRCULAR INVALIDATES THE PREVIOUS CIRCULAR.
Day 1
Day 2
Day 3
Day 4
Day 5
Day 6
• Şanlıurfa Sira Night Dinner Included 1800₺
• Mount Nemrut Tour 1000₺ (As part of the Night Museum program, holders of Müzekart with a Turkish citizenship number will pay the fee at the ticket office.)
• Halfeti Boat Tour 550₺
• Mardin Night Tour 450₺
• Mardin Reyhani Night (Fixed Menu Without Dinner) 1650₺
• Mardin Reyhani Night (Fixed Menu With Dinner) 3250₺
**Extra tour prices may vary by season. The prices mentioned are the current rates for the reservation date. Dgn Travel is not responsible for any price changes that may occur before or on the tour date.
• Breakfast on the first day as specified in the program
• Dinner on the last day as specified in the program
• Beverages taken with all meals
• Lunches
• All extra organizations specified
• All personal expenses
• Entrance fees for Museums and Archaeological Sites (valid for municipal and private enterprises.)
• Museum Card (valid for museums affiliated with the Ministry of Culture and Tourism.)