• The tour duration is 5 nights and 6 days, including the day of travel and return, with 4 nights of hotel accommodation. 1 night is spent traveling.
• In our tour, guiding, transportation, accommodation, and sightseeing are all included as a package and cannot be considered separately. Unused transportation, accommodation, guiding, sightseeing rights, etc. cannot be refunded.
• Child discounts applied in tour packages are valid for one child accompanied by two adults. Separate beds may not be provided for children aged 0-6 in hotel accommodation.
• In hotel accommodations, the 3rd guest in triple rooms usually stays in an extra bed.
• The hotels specified in the program are Malitur's priority accommodation facilities. The region and hotels may change depending on occupancy, provided the hotel standards remain the same. Hotel names will be informed upon request 48 hours before the tour departure, based on availability.
• The rooms at the hotels are determined by the hotel. Selection between rooms is not possible.
• Our stopovers may change in terms of location and service standards due to reasons such as congestion, renovation, etc., as long as they remain the same.
• In the program timing, the guide may make changes if deemed necessary due to conditions such as weather, road conditions, and crowding at visit sites.
• Malitur is not responsible for places that cannot be visited during the tour program due to force majeure (weather, road conditions, crowding at visit sites, etc.) or if guests do not comply with the timings given by our guide during the tour. In such cases, the guest's right to claim does not arise.
• A gradual pricing system is applied in all our tours. The prices of the tour may gradually increase as the number of reservations in the package increases and the date approaches. Malitur reserves the right to increase prices. In this case, prices cannot be locked without an advance payment.
• A seat number cannot be promised or guaranteed during the reservation process. There is no guarantee for notes entered in the reservation. Special seating preferences such as front or back seats cannot be made.
• The seating arrangement in the vehicle is set by Malitur Operation based on the order of reservations. In case of objections regarding seat placement, refunds are not possible. All seats in our vehicles have the same standards.
• Additional tours, such as night tours in the tour program, depend on the number of participants and available personnel. Extra tours conducted on the road will be carried out even if not all guests participate. Guests who do not participate in extra tours will be directed by our guide to rest areas or city centers. Guests who do not participate in extra tours accept that they have joined the tour by agreeing to wait at the rest area.
• If an extra tour does not take place for any reason, the guest has no right to claim. Malitur has no responsibility in this situation.
• Extra tour prices may vary based on periods. In such cases, the date of the tour is considered, not the date the guest purchased the tour. The extra tour price valid during the period of the tour will apply. The guest has accepted this upon purchasing the tour.
• Malitur is not responsible for financial damages caused by guests in services provided by transportation vehicles, hotels, dining areas, and suppliers. Businesses have the right to demand compensation for damages caused by guests.
• In cases where minors under 18 years of age are not accompanied by one or both parents, a consent letter is required to be carried during the trip.
• Guests participating in the tour must carry reports regarding health issues, pregnancy, and medications they use regularly.
• Delays may occur due to traffic, accidents, etc., at the designated departure times.
• Information on arrival times at the end of the tour is estimated, and Malitur is not responsible for delays due to force majeure.
• At the end of the tour, guests will be dropped off at the stops where we picked them up. Please do not insist on being dropped off at a different point.
• According to traffic laws, all guests in the vehicle are required to wear seat belts during the journey; otherwise, Malitur is not responsible.
• The responsibility for all personal belongings in the vehicle rests with the guest during stops, etc.
• Since the first day’s sightseeing will begin before checking into the hotel, please prepare your necessary belongings separately.
• Due to the tight schedule during the tour, it may not always be possible to find ATMs, currency exchange offices, etc., so it is advisable to be prepared.
• Long distances may be covered during the programs. Necessary information will be provided by the tour guide in the vehicle.
• Lunches consist of economically created menus specific to the region. Groups will use separate tables for lunch and dinner, depending on regional density.
• The starting and ending routes of our tours are determined by regional density. Guests can learn about the confirmed starting and ending points of the tour up to 2 days in advance if they wish.
• If the tour does not meet the required number, the agency is obliged to inform the guest and, according to the guest's preference, the tour can be postponed to the next date or canceled. Alternatively, ticketing can be arranged for the nearest departure point to allow the guest to participate in the tour. In such cases, the agency is required to inform the guest three (3) days in advance via phone, SMS, or email. In such situations, the guest's right to claim does not arise.
• Guests can cancel and modify their bookings without providing a reason up to 30 days prior to the start date, and the amount paid will be refunded. For cancellations and changes made between 29 to 15 days before the tour date, 30% of the reservation fee will be deducted; between 15-7 days, 50% will be deducted; and for cancellations made less than 7 days before, 100% of the reservation fee will be deducted.
• Guests who have purchased the Cancellation, Refund, and Guarantee Package can cancel the purchased tour without a reason up to 72 hours before the start date. The Cancellation, Refund, and Guarantee Package does not cover plane tickets.
• Museum passes and entrance fees to museums are not included in the tour price. All museum entrance fees are to be paid by the guests.