• The duration of the tour is 6 Nights 7 Days, including the day of movement and return, and includes 5 nights of hotel accommodation. 1 night is spent traveling.
• In our tour, guiding, transportation, accommodation, and sightseeing are a package and cannot be considered separately. Unused transportation, accommodation, guiding, sightseeing, etc. rights are non-refundable.
• Child discounts applied in tour packages are valid for one child accompanying two adults. For children aged 0-6, separate beds may not be provided in hotel accommodation.
• In hotel accommodations, the third guest in triple rooms is generally accommodated on an extra bed.
• The hotels listed in the program are the primary accommodation facilities of Malitur. Changes can be made regarding the area and hotels, provided that the hotel standards remain the same, depending on the occupancy. Hotel names will be communicated 48 hours before the tour departure if requested.
• Rooms in the hotels where accommodation will be made are determined by the hotel. Selection between rooms is not allowed.
• Our rest stops may change in location and service standards due to reasons such as density, renovation, etc., while maintaining the same standards.
• In the program schedule (whether in the order of points to be visited during the day or between days), the guide may make changes if deemed necessary due to weather conditions, road conditions, density at visiting places, etc.
• Malitur is not responsible for places that are not visited during the tour program due to force majeure (weather, road, density at visiting places, etc.) or due to the guests not adhering to the timings given by our guide during the tour. In such cases, the guest does not have any claim for rights.
• A graduated pricing system is applied in all our tours. With the increase in the number of reservations within the package and as the date approaches, tour prices may gradually increase. Malitur reserves the right to increase prices. In this case, price stabilization cannot be made without an advance payment.
• During the reservation process, seat number promises and guarantees cannot be given. Notes entered in the reservation do not guarantee anything. No special seat selection such as front or back is allowed.
• The seating arrangement in the vehicle is arranged by Malitur Operations, taking into account the order of reservations. In case of objections regarding seat placement, refunds are not possible. All seats in our vehicles are of the same standard.
• Extra tours in the program, such as night tours, are realized based on the number of participants and staff availability. Additional tours to be conducted along the way will still take place even if not all guests participate. Guests who do not participate in additional tours will be directed by our guide to resting areas or city centers. Guests who do not participate in additional tours have joined the tour by accepting to wait at the rest stop.
• The guest has no claims for any reason if an extra tour does not take place. Malitur has no responsibility in this situation.
• Extra tour prices may vary according to periods. In this case, the price applicable is based on the date of the tour, not the date the guest purchased the tour. Guests accept this when purchasing the tour.
• Malitur is not responsible for any material damage caused by guests in all services provided by the transportation vehicle, hotel, food and beverage areas, and suppliers. Businesses have the right to demand damages caused by guests.
• In cases where minors under the age of 18 are not accompanied by one or both parents, a consent form required for participation in the tour must be kept with the individuals during travel.
• Guests participating in the tour must carry reports regarding health problems, pregnancy status, and medications they regularly use.
• Delays may occur due to traffic, accidents, etc., at designated times for departure points.
• Information related to the arrival times at the end of the tour is estimated, and Malitur is not responsible for delays that may occur due to force majeure.
• Guests will be dropped off at the opposite direction of the stops we pick them up at the end of the tour. Please do not insist on getting off at a different point.
• According to traffic law, all our guests in the vehicle are required to wear seat belts during their journey, and Malitur is not responsible for any situation otherwise.
• The responsibility for all personal belongings inside the vehicle lies with the guest at rest stops, etc.
• Since the first day's tour will start before checking into the hotel, please prepare the necessary items separately.
• Due to the program intensity during the tour, it may not always be possible to find ATMs, currency exchange offices, etc.; therefore, it is advisable to be prepared.
• Long distances may be covered during the planned programs. Necessary information will be provided by the tour guide in the vehicle.
• Lunches consist of regionally special economical menus. Lunch and dinner tables are used which are divided according to regional density.
• The starting and ending route of our tours is determined according to regional density. The definite starting and ending routes of the tour can be learned by our guests if they contact us two days in advance.
• If the tour does not reach a sufficient number of attendees as determined by the agency, the guest will be informed, and at the guest's discretion, the tour may be postponed to the next date or canceled. Alternatively, ticketing may be arranged for the nearest departure point to ensure the guest's participation in the tour. In such a case, the agency is obliged to inform the guest by phone, SMS, or email three (3) days in advance. In such cases, the guest has no claims for rights.
• Guests who wish to cancel or change services without giving a reason up to 30 days before the service start date will be refunded the amount paid. Cancellations and changes made between 29 to 15 days prior will incur a 30% deduction from the reservation amount; between 15-7 days will incur a 50% deduction; and cancellations made 7 days or less will incur a 100% deduction from the reservation amount.
• Guests who purchase the Cancellation, Refund, and Guarantee Package can cancel the purchased package tour without any deduction until 72 hours before the tour start date without providing a reason. The Cancellation, Refund, and Guarantee Package does not cover flight tickets.
• Museum Cards and museum entrance fees are not included in the tour price. All museum entries are to be paid by the guests.