Important Notes
• The tour duration is 6 Nights 7 Days including the departure and return day, with 4 nights of hotel accommodation. The journey lasts for 2 nights.
• Our tour package includes guidance, transportation, accommodation, and surrounding tours, and cannot be considered separately. Unused transportation, accommodation, guidance, surrounding tours, etc. cannot be refunded.
• The child discounts applied in the tour packages are for one child accompanying two adults. In the case of children aged 0-6, a separate bed may not be provided during hotel accommodation.
• In hotel accommodations, the 3rd guest in triple rooms usually stays in an extra bed.
• The hotels specified in the program are the primary accommodation facilities of Dgn Travel. The hotels and areas may change according to occupancy levels, provided that the hotel standards remain the same. Hotel names will be notified upon request 48 hours prior to departure, subject to availability.
• The rooms at the hotels are determined by the hotel. Room selection is not allowed.
• Our rest stops may change for reasons such as density, renovations, etc., while maintaining the same location and service standards.
• In case of changes in timing of the program (in the order of the places to be visited during the day or among the days) due to weather conditions, road conditions, crowding at the visited locations, etc., the guide may make changes as deemed necessary.
• Dgn Travel is not responsible for places that cannot be visited due to force majeure (weather, road, crowding at visited places, etc.) during the tour or if the guests do not adhere to the timings given by our guide. In such cases, the guest does not have any right to claim.
• In our tours by plane and bus, guests from other provinces can join the tour at the airport in a regionally coordinated manner. In such cases, there may be delays at the airport due to flight times.
• A gradual pricing system is applied in all our tours. As the number of reservations in the package tour increases and the date approaches, tour prices may gradually increase. Dgn Travel reserves the right to raise prices. In this case, price stabilization cannot be made without a down payment.
• Seat numbers cannot be guaranteed or promised during the reservation. The notes entered in the reservation have no guarantee. Special seat selections like front or rear seats are not permitted.
• The seating arrangement in the vehicle is arranged by Dgn Travel Operations, considering the order of reservations. In cases of objections regarding the seating arrangement, refunds are not possible. All seats in our vehicles are of the same standard.
• Extra tours such as night tours included in the tour program are subject to the number of participants and the current staff conditions. Extra tours to be held along the way will be carried out even if not all guests participate. Guests who do not participate in extra tours will be directed by our guide to resting areas or city centers. Guests who do not participate in extra tours agree to wait at the rest stop by joining the tour.
• If an extra tour does not take place for any reason, the guest has no right to claim. Dgn Travel has no responsibility in this case.
• Extra tour prices may vary by periods. In such cases, the date the guest purchased the tour is not considered, but the date the tour begins is taken into account. The extra tour price valid for the period of the tour applies. The guest accepts this by purchasing the tour.
• Dgn Travel is not responsible for any material damage caused by the guest to the transportation vehicle, hotel, catering areas, and services provided by suppliers. Businesses have the right to claim material damages caused by the guest.
• In cases where children under 18 years old who are not yet of legal age are not accompanied by one or both of their parents, a consent form required for participation in the tour must be kept with the individuals during the trip.
• Guests participating in the tour are required to carry reports regarding health issues, pregnancy status, and medications they regularly use.
• Delays may occur due to traffic, accidents, etc. at the designated departure times.
• Information regarding the arrival times at the end of the tour is approximate, and Dgn Travel is not responsible for delays arising from force majeure.
• Guests will be dropped off on the opposite side of the stops we picked them up from at the end of the tour. Please do not insist on being dropped off at a different location to the vehicle staff.
• According to traffic laws, all guests in the vehicle are required to wear seatbelts throughout the trip, otherwise, Dgn Travel is not responsible for any incidents.
• All personal belongings in the vehicle are the responsibility of the guest at rest stops, etc.
• Since the first day's tour will begin before entering the hotel, please prepare the items you need to carry separately.
• Due to the intensity of the program during the tour, it is advisable to be prepared in advance as it may not always be possible to find ATMs, currency exchanges, etc.
• Long distances may be covered in the scheduled programs. Necessary information will be provided by the tour guide inside the vehicle.
• Lunches consist of economically prepared menus specific to the region. During lunch and dinner, tables divided into groups may be used depending on the density of the region.
• The starting and ending routes of our tours are determined based on regional density. Guests may contact us two days in advance if they wish to learn the finalized starting and ending route before the tour begins.
• If the agency does not reach sufficient numbers for the tour, they shall inform the guest and the guest may choose to postpone the tour to the next date or cancel it. Alternatively, they may provide ticketing to the nearest departure point to enable participation. In such cases, the agency is obliged to inform the guest three (3) days in advance via phone, SMS, or email. In such cases, no claims arise for the guest.
• If the guest cancels or changes the reservation without providing a reason up to 30 days before the start date of the service, the amount paid will be refunded to the guest. For cancellations and changes made between 29 and 15 days before the tour date, 30% of the reservation amount will be deducted; for 15-7 days, 50% will be deducted; for cancellations and changes made 7 days or less before, 100% will be deducted from the reservation amount.
• Guests who purchase the Cancellation, Refund, and Assurance Package may cancel the purchased package tour without specifying a reason up to 72 hours before the start date of the tour. After cancellation, the total amount paid for the package tour will be refunded without any deductions, according to the payment method. The Cancellation, Refund, and Assurance Package does not cover flight tickets.
• Museum passes and entrance fees to historical sites are not included in the tour price. All entrance fees for museums are to be paid by the guests.
CANCELLATION, REFUND, AND ASSURANCE PACKAGE
The Cancellation, Refund, and Assurance Package allows the guest to cancel and make changes to the purchased package tour without providing any reason up to 72 hours before the start date of the tour. After cancellation, the total amount of the package tour fee will be refunded without any deductions, according to the payment method. The Cancellation, Refund, and Assurance Package does not cover flights in tours. Guests wishing to purchase this package can do so by adding it as an extra during their reservation (1500 TL).
MANDATORY TRAVEL INSURANCE NO. 1618
The scope of the Mandatory Travel Insurance No. 1618 covers the agency’s bankruptcy or any failure to provide package tour services for any reason. It is included in the tour fee. It is not health insurance and does not cover treatment costs. Private health insurance is the guest's responsibility.
OUR TRANSPORTATION VEHICLES
Our transportation is classified according to the number of participants as follows. The vehicle types mentioned below are provided according to the number of people on each of our tours. Our vehicles do not have headphones. In vehicles equipped with TV units, it is recommended to bring an external charger as charging your phone may reduce the battery life of your phone.
Minibuses (up to 19 people): Volkswagen Crafter, Mercedes Sprinter
Midibuses (20-32 people): Otokar Sultan Maxi, Otokar Sultan Mega, Isuzu Novo Lux
Buses (33-54 people): Mercedes Travego/Tourismo, Temsa Safir/Maraton, Neoplan Tourliner/Cityliner, Man Fortuna/Lions, Setra
THE GÜNEY KURTALAN EXPRESS TOUR PROGRAM WITH 4 NIGHTS HOTEL ACCOMMODATION TO DIYARBAKIR, BITLIS, VAN, KARS, AND ERZURUM HAS BEEN PREPARED EXCLUSIVELY BY DGN TRAVEL. COPYING AND PUBLISHING OF THE PROGRAM IS PROHIBITED. ALL RIGHTS BELONG TO DGN TRAVEL.
DGN TRAVEL IS NOT RESPONSIBLE FOR COPIES OF THE TOUR PROGRAMS CREATED.
OUR TOUR PROGRAMS HAVE BEEN PREPARED IN ACCORDANCE WITH THE CONSUMER LAW NO. 6502. THE LATEST PUBLISHED CIRCULAR INVALIDATES THE PREVIOUS CIRCULAR.
• Akdamar Island Ferry: 350₺
• Tuzluca Cave Tour: 250₺
• Çıldır Lake Horse Sleigh Short Track: 400₺
• Çıldır Lake Horse Sleigh Medium Track: 700₺
• Çıldır Lake Horse Sleigh Long Track: 1000₺
• Kafkas Night Without Dinner: 1000₺
• Kafkas Night With Dinner: 1700₺ -2000₺
**Extra tour prices may vary according to the seasons. The prices listed are the current rates at the time of reservation. DGN Travel is not responsible for any price changes that may occur before or on the date of the tour.
• Meals on the first day as specified in the program
• Dinner on the last day as specified in the program
• Beverages included with all meals
• Lunches
• All extra activities mentioned
• All personal expenses
• Entrance fees for museums and archaeological sites (valid for public and private enterprises)
• Museum Card (valid for museums affiliated with the Ministry of Culture and Tourism)