- During the tour, it is sufficient for us to have Euros in order to make purchases and expenses in all countries included in the program. In regions where local currency is used, the guide will assist with currency exchange.
- Comfortable walking shoes or sports shoes should be preferred during the tour. It is also advisable to bring a sweater or similar clothing for the evening.
- In our tours, a rotation (seat change) is applied daily in the seating plan, and fixed seats or front seat guarantees are not provided. Seat changes are organized by the vehicle guide.
- When entering Turkey from abroad, there is a requirement for a minimum of 3 days of accommodation to bring items (such as alcohol - cigarettes, etc.).
- The duty-free shopping limit when entering Turkey from abroad is: Cigarettes: 3 cartons, Alcoholic Beverages: 1 liter of alcoholic beverage (excluding alcoholic beverages containing more than 22% alcohol, wine, and champagne), Alcoholic Beverages: 2 liters of alcoholic beverage (including alcoholic beverages containing less than 22% alcohol, wine, and champagne), Perfume: 600 ml, Makeup or Skin Care Products: 5 pieces, Chocolate and Confectionery: 2 kg, Coffee: 1 kg, Tea: 1 kg.
- Guides can change the program flow due to weather and road conditions as long as they show all places indicated in the program.
- Guests who register for the tour have the right to cancel for free up to 30 days before.
- Our tour program is organized with a minimum participation requirement of 25 people. If sufficient participation is not achieved for the trip, the final cancellation notification date is 20 days before the trip departure. Tours canceled due to insufficient participation will be notified by Viyatravel.
- When category information is provided without specifying names in the tour program and/or when options are available for the same destination, the hotel(s) will be informed by Viyatravel 2 days before the journey.
- During periods such as fairs, congresses, concerts, events, sports tournaments, etc., hotels may be used at distances greater than the specified kilometers. In such cases, information will be provided by Viyatravel 15 days before the departure date of the tour.
- Triple rooms may be available depending on the hotel's availability, and the bed allocated to the 3rd person in these types of rooms is smaller than standard beds. Triple rooms consist of 1 large bed + 1 extra bed. Since extra beds are made up of folding beds and coach beds, the tour participants accept the possibility of tightness and bed types in rooms for the 3rd person and/or child reservations. Child discounts apply to one child within the appropriate age group staying with 2 adults.
- The services included in the tour program, such as breakfasts taken at the hotel, are offered according to the breakfast culture of the country visited and usually consist of a limited menu known as a continental breakfast, including butter, jam, bread, tea or coffee, and may be served in a separate room designated for the group.
- The panoramic city tours included in the tour package are conducted for the general introduction of the cities and are tours made with a guide narration from inside the vehicle, not including entrance fees to museums or historical sites, lasting a maximum of 2-3 hours. Viyatravel is not responsible for the inability to carry out the aforementioned tours if the local authorities do not permit visits due to reasons such as closed roads for any events, or if the tour cannot be conducted due to weather conditions. Some tours may also be conducted via public transport or on foot in locations where closed roads or vehicle access is not allowed, within available possibilities.
- During the road travel at customs checkpoints, waiting times may exceed standards, and Viyatravel cannot be held responsible for any negative experiences resulting from these waiting times.
- Additional tours organized by local Viyatravel are conducted with a minimum participation requirement of 20 people. If sufficient numbers are not achieved, trips cannot be conducted, or additional tour prices, content, and the vehicles used may vary according to the number of participants. Additionally, the days and times of the tours may change according to the open/closed status of museums and historical sites and the weather conditions as determined by the guide.
- Additional tours are subject to the participant's choice and are not mandatory. Passengers who do not wish to participate in additional tours arranged during the tour accept to wait at a suitable rest facility along the way. These passengers will be dropped off at a roadside rest facility before the start of the additional tour and will be picked up from the drop-off point after completing the tour.
- For participants in tours with flights, check-in and boarding processes are personal tasks and must be completed by the guests at the relevant airline counters at the airports or online on the airlines' websites before the flight.
- Viyatravel is not responsible for individuals who fail to be present at the indicated airport at the times specified by Viyatravel, do not complete check-in and boarding processes on time, or complete them but do not board the plane. All expenses for purchasing new round-trip flight tickets and the transfers in the destination due to individuals missing their flights are their responsibility.
- Viyatravel acts as an intermediary between the airline and the passenger and is subject to the Hague Protocol of 28.09.1955. There may be a risk of delays on scheduled and charter flights or changes in flight times before the existing trip. Viyatravel is obliged to inform about these changes as soon as possible. The passenger accepts the risk of changes in flight times upon purchasing the trip. Children aged 0-2 are exempt from airport taxes and fees for airport services.
- The types of vehicles used in our tours are classified according to the number of participants as follows. The type of vehicles to be used is determined according to the number of people participating in each tour.
- Buses: (Used for 25 - 46 People) *Mercedes Travego/Tourismo *NEOPLAN Cityliner/Tourliner *Temsa Safir/Maraton *Man Fortuna
- Midibuses: (Used for 17 - 24 People) *Isuzu Turkuaz, *Otokar Mega
- Minibuses: (Used for up to 16 People) *Vw Volt, *Mercedes Sprinter
- All guests are considered to have accepted the terms specified above by completing the purchase of the tour.