Important Notes
• The tour duration is 1 Night 2 Days, including the day of departure and return, with 1 night hotel accommodation.
• In our tour, guidance, transportation, accommodation, and local tours are included as a package and cannot be considered separately. Unused transportation, accommodation, guidance, local tours, etc. rights cannot be refunded.
• Child discounts applied in tour packages are valid for one child accompanying two adults. In the case of children aged 0-6, separate beds may not be provided in hotel accommodation.
• In hotel accommodations, the 3rd guest in triple rooms usually stays in an extra bed.
• The hotels mentioned in the program are priority accommodation facilities of Dgn Travel. Changes may be made to the region and hotels based on occupancy, provided that the hotel standards remain the same. Hotel names will be communicated 48 hours prior to departure if requested, based on availability.
• The rooms in the hotels are determined by the hotel. Choices between rooms cannot be made.
• Our rest areas may change in terms of location and service standards due to density, renovations, etc., provided they remain the same.
• In the tour program, the timing of the activities (the order of the places to be visited during the day or between days) may change at the discretion of the guide due to weather conditions, road conditions, crowding at visiting places, etc.
• Dgn Travel is not responsible for places that were not visited during the tour due to compelling reasons (weather, road, crowding at visiting places, etc.) or if guests do not adhere to the timings given by our guide during the tour. In such a case, guests do not have a right to claim.
• A tiered pricing system is applied in all our tours. As the number of reservations in the package tour increases and the date approaches, the tour prices may increase tier-wise. Dgn Travel reserves the right to raise prices. In this case, price stabilization cannot be achieved without making a prepayment.
• It is not possible to guarantee specific seat numbers during reservation. There is no guarantee for the notes entered in the reservation. Special seat selections such as front or rear seats cannot be made.
• The seating arrangement in the vehicle is arranged by Dgn Travel Operations based on the order of reservations. In cases of objection regarding seat placement, refunds are not possible. All seats in our vehicles are of the same standard.
• Extra tours such as night tours included in the tour program will take place based on the number of participants and the conditions of available personnel. Extra tours along the way will be carried out even if not all guests participate. Guests who do not participate in extra tours will be directed by our guide to rest areas or city centers. Guests who do not participate in extra tours have joined the tour accepting to wait at the rest stop.
• If any extra tour does not take place for any reason, the guest does not have a right to claim. Dgn Travel has no responsibility in this case.
• Prices for extra tours may vary by periods. In such cases, the date of the tour is considered rather than the date the guest purchased the tour. The price for extra tours during the period of the tour will be valid. The guest accepts this by purchasing the tour.
• Dgn Travel is not responsible for any material damages incurred by the guest in all services provided by transportation vehicles, hotels, food and beverage areas, and suppliers. Businesses have the right to demand compensation for material damages caused by guests.
• In situations where children under 18 years old are not accompanied by one or both of their parents, a consent letter is required to be kept with them during the trip.
• Guests participating in the tour are required to carry reports regarding their health issues, pregnancy status, and medications they continuously use.
• Delays may occur due to traffic, accidents, etc. at the designated departure times.
• The arrival times at the end of the tour are estimated, and Dgn Travel is not responsible for any delays due to compelling reasons.
• Guests will be dropped off at the opposite direction of the stops where we picked them up at the end of the tour. Please do not insist on getting off at a different location from the vehicle personnel.
• According to traffic law, all guests are required to wear seat belts during their travel, and Dgn Travel is not responsible for any situation that occurs otherwise.
• Guests are responsible for all personal belongings in the vehicle, including during breaks.
• Since the first day's tour will begin before checking into the hotel, please prepare the necessary items separately to have with you.
• Due to the program intensity, it may not always be possible to find ATMs, currency exchange offices, etc. during the tour, so it is advisable to be prepared.
• Long distances may be covered in the planned programs. Necessary information will be conveyed by the tour guide during the trip.
• Lunches consist of regionally unique economical menus. Depending on the local density, separate tables are used for lunch and dinner.
• The starting and ending routes of our tours are determined based on regional density. Guests may inquire about the exact starting and ending points of the tour up to 2 days prior to tour commencement.
• If the tour fails to reach the sufficient number of attendees, the agency is obliged to inform the guest and the guest may choose to postpone the tour to the next date or cancel it. Alternatively, ticketing may be done to the nearest departure point to allow the guest to participate in the tour. In such a case, the agency is obliged to provide information to the guest three (3) days in advance via phone, SMS, or email. In this situation, the guest does not have any right to claim.
• If the guest cancels or changes their reservation up to 30 days before the service start date, the amount paid will be refunded. For cancellations and changes made 29 to 15 days before the tour date, 0% of the reservation fee; for those made 15 to 7 days before, a deduction of P% of the reservation fee; for cancellations and changes made 7 days or less in advance, 0% of the reservation fee will be deducted.
• Guests who have purchased a Cancellation, Refund, and Assurance Package can cancel the package tour they purchased without specifying a reason until 72 hours before the start date of the tour. After cancellation, the total amount paid for the package tour will be refunded without any deductions, according to the payment method. The Cancellation, Refund, and Assurance Package does not cover flight tickets.
• Museum Cards and entrance fees for museums and sites are not included in the tour fee. All museum entrance fees are to be paid by the guests.
CANCELLATION, REFUND, AND ASSURANCE PACKAGE
The Cancellation, Refund, and Assurance Package allows the guest to cancel and change their purchased package tour without stating any reason until 72 hours before the start date of the tour. After cancellation, the total amount paid for the package tour will be refunded without deductions, based on the payment method used. The Cancellation, Refund, and Assurance Package does not include air travel in package tours. For this tour, the Cancellation, Refund, and Assurance Package is 100 TL.
MANDATORY TRAVEL INSURANCE NUMBER 1618
The scope of the Mandatory Travel Insurance Number 1618 covers the bankruptcy of the agency or any reason for the non-fulfillment of package tour services. It is included in the tour fee. It is not health insurance and does not cover treatment costs. Private health insurance is the guest's own expense.
OUR TRANSPORTATION VEHICLES
Our transportation is classified according to the number of participants in our tours as follows. The types of vehicles are provided according to the number of participants in each tour. Our vehicles do not have headphones. In vehicles equipped with TV units, it is recommended to carry an external charger, as charging your phone may reduce your phone's battery life.
Minibuses (up to 19 people): Volkswagen Crafter, Mercedes Sprinter
Midi Buses (20-32 people): Otokar Sultan Maxi, Otokar Sultan Mega, Isuzu Novo Lux
Buses (33-54 people): Mercedes Travego/Tourismo, Temsa Safir/Maraton, Neoplan Tourliner/Cityliner, Man Fortuna/Lions, Setra
ADANA ORANGE BLOSSOM FESTIVAL TOUR / 1 NIGHT HOTEL ACCOMMODATION TOUR PROGRAM, PREPARED EXCLUSIVELY BY DGN TRAVEL. COPYING AND PUBLISHING OF THE PROGRAM IS PROHIBITED. ALL RIGHTS BELONG TO DGN TRAVEL. (01.01.2021) DGN TRAVEL IS NOT RESPONSIBLE FOR COPIES OF THE TOUR PROGRAM.
OUR TOUR PROGRAMS ARE PREPARED IN ACCORDANCE WITH THE CONSUMER LAW NO. 6502. THE LATEST CIRCULAR INVALIDATES THE PREVIOUS CIRCULAR.
Day 1
Day 2
• Breakfast on the first day as specified in the program
• Dinner on the last day as specified in the program
• Lunches
• Beverages served with all meals
• All extra organizations specified
• All personal expenses
• Entrance fees for museums and sites (valid for municipal and private enterprises.)
• Museum Card (valid for museums affiliated with the Ministry of Culture and Tourism.)