- During the tour, it is sufficient to carry Euros to be able to shop and spend money in all the countries included in the program. The guide will assist with currency exchange in areas that use local currency.
- Comfortable walking shoes or sports shoes should be preferred during the trip. It is also advisable to have a cardigan or similar clothing for the evening.
- In our tours, a rotation (seat change) application is made in the seating plan daily, and fixed seats and front seat guarantees are not provided. Seat changes are organized by the vehicle guide.
- When entering Turkey from abroad, it is mandatory to have a minimum of 3 days of accommodation to bring goods (such as alcohol and cigarettes).
- The duty-free shopping limit when entering Turkey from abroad: Cigarettes: 3 cartons, Alcoholic Beverages: 1 liter of alcoholic drinks (excluding alcoholic beverages with more than 22% alcohol content, wine, and champagne), Alcoholic Beverages: 2 liters of alcoholic drinks (including those with less than 22% alcohol content, wine, and champagne), Perfume: 600 ml, Makeup or Skin Care Products: 5 items, Chocolate and Confectionery: 2 kg, Coffee: 1 kg, Tea: 1 kg.
- The guides may change the program flow based on weather and road conditions, provided they show everywhere specified in the program.
- Guests who register for the tour have the right to cancel for free up to 30 days in advance. If cancellation occurs less than 30 days before the tour date, a 30% penalty applies; if less than 20 days remain, a 100% penalty will be applied. Cancellation requests along with the provided documents such as hospital reports, workplace permission letters, etc., from Turkey are not accepted for cancellations of hotels and services booked outside of Turkey.
- Our tour program is organized with a minimum participation requirement of 25 people. If sufficient participation is not achieved, the last cancellation notification date will be 20 days before the tour departure. Tours canceled due to insufficient participation will be reported by DGN TRAVEL.
- In cases where only category information is provided without mentioning specific names in the tour program and/or options are available for the same destination, the hotels will be announced by DGN TRAVEL 2 days before the tour movement.
- During periods of fairs, congresses, concerts, events, sports tournaments, etc., hotels may be located at distances greater than specified km. In such cases, information will be provided by DGN TRAVEL 15 days prior to the tour departure date.
- Triple rooms may be available depending on hotel availability, and the bed assigned to the 3rd person in such rooms is smaller than standard beds. Triple rooms consist of 1 large bed + 1 extra bed. Since extra beds consist of folding beds and coach beds, participants in reservations for the 3rd person and/or child accept the potential discomfort in the rooms and the bed type. Child discounts are valid for one child who meets the age group staying with 2 adults.
- Breakfasts included in the tour services are generally served in a separate hall assigned for groups and consist of a limited menu called continental breakfast appropriate to the breakfast culture of the country, usually consisting of butter, jam, bread, tea or coffee.
- Panoramic city tours included in the tour package are designed for the general introduction of the cities and are conducted as panoramic tours with guide narration from within the vehicle, lasting a maximum of 2-3 hours, excluding entrance to museums and historical sites. DGN TRAVEL is not responsible for the inability to conduct these tours if local authorities do not permit entrance due to closed roads for any event or adverse weather conditions. Some tours may be conducted by public transport or on foot where roads are closed or vehicle access is not allowed.
- During road travel, the waiting times at customs borders may exceed standard durations; DGN TRAVEL is not responsible for any inconveniences arising from such delays.
- Extra tours are organized by local DGN TRAVEL with a minimum participation requirement of 20 people. If sufficient number is not achieved, tours may not take place, or extra tour prices, content, and the vehicle used may vary according to the number of participants. Additionally, the days and times of the tours may be changed by the guide due to the opening/closing status of museums and historical sites to be visited and weather conditions.
- Participation in extra tours is optional and not obligatory. Passengers who do not wish to participate in organized extra tours are considered to have accepted to wait at a suitable rest area along the way. These passengers will be dropped off at the roadside rest area before the start of the extra tour and will be picked up from that location after the tour is completed.
- For those participating in air-inclusive tours, check-in and boarding procedures are personal responsibilities, and guests are required to carry them out at the airline counter or online on the airline's official website before the flight at the airports.
- DGN TRAVEL is not responsible for individuals who are not present at the specified airport at the times indicated by DGN TRAVEL for tour participation, who do not complete check-in and boarding procedures on time, or who complete these procedures but do not board the plane. All costs related to new round-trip ticket purchases and transfers in the destination region for those who miss their flight will be their responsibility.
- DGN TRAVEL acts as an intermediary between the airline and the passenger and is subject to the 28.09.1955 Hague Protocol. There may be a risk of delays on scheduled and charter flights, or flight times may change before the existing trip. DGN TRAVEL is obliged to inform about these changes as soon as possible. Passengers accept the risk of schedule changes when purchasing the trip. Children aged 0-2 do not pay airport taxes and fees.
- The types of vehicles used in our tours are classified according to the number of participants as follows. The type of vehicle assigned will depend on the number of people participating in each tour.
Buses: (Used for 25 - 46 Participants) *Mercedes Travego/Tourismo *NEOPLAN Cityliner/Tourliner *Temsa Safir/Maraton *Man Fortuna.