• The duration of the tour is 4 Nights 5 Days, including the movement and return day, and includes 3 nights of hotel accommodation. 1 night is spent traveling.
• In our tour, guidance, transportation, accommodation, and sightseeing are included as a package and cannot be considered separately. Unused transportation, accommodation, guidance, sightseeing rights, etc. cannot be refunded.
• Child discounts applied in tour packages are valid for one child accompanying two adults. For children aged 0-6, separate beds may not be provided in hotel accommodations.
• In hotel accommodations, the 3rd guest in triple rooms usually stays in an extra bed.
• The hotels mentioned in the program are the primary accommodation facilities of DGN Travel. Hotel standards may change in the same region and hotels depending on occupancy, but this must remain the same standard. The names of the hotels will be communicated 48 hours before the departure of the tour upon request based on availability.
• The hotel rooms are determined by the hotel. Room selection is not available.
• Our stopping points may change due to density, renovation, etc., but services will remain the same.
• In the program schedule (the order of sightseeing points during the day or between days), the guide may make changes due to weather, road conditions, density at visitation sites, etc. if deemed necessary.
• DGN Travel is not responsible for any sites not visited during the tour due to force majeure (weather, roads, density at visitation sites, etc.) or if guests do not comply with the guide's timings during the tour. In such cases, guests have no right to claim.
• A tiered pricing system is applied in all our tours. As the number of reservations within the package increases and the date approaches, tour prices may also increase gradually. DGN Travel reserves the right to increase prices. In this case, prices cannot be fixed without advance payment.
• Seat number guarantees cannot be given during the reservation. There is no guarantee for the notes entered in the reservation. Special seat selections, such as front or back, are not allowed.
• The seating arrangement on the vehicle is arranged by DGN Travel Operations based on the order of reservation. In cases of objection regarding seat placement, refunds are not possible. All seats in our vehicles are of the same standard.
• Extra tours, such as night tours included in the program, depend on the number of participants and the availability of personnel. Additional tours on the road will take place even if not all guests participate. Guests who do not participate in additional tours will be directed by our guide to rest areas or city centers. Guests who do not participate in extra tours have joined the tour by accepting to wait at the stopping point.
• If any extra tour does not take place for any reason, the guest has no right to claim. DGN Travel has no liability in this case.
• Extra tour prices may change depending on periods. In such cases, the date on which the guest purchased the tour is not considered; instead, the date of the tour is taken into account. The extra tour price during the period in which the tour is carried out will be valid. The guest accepts this when purchasing the tour.
• DGN Travel is not responsible for any material damages caused by guests in services provided by transportation vehicles, hotels, dining areas, and suppliers. Businesses have the right to request damages caused by guests.
• In cases where children under 18 years old are not accompanied by one or both parents, a consent document is required to be kept with the individuals during the trip.
• Guests participating in the tour must have reports regarding health issues, pregnancy status, or regularly used medications with them.
• Delays may occur due to traffic, accidents, etc. at the designated departure times.
• Information regarding arrival times at the end of the tour is estimated, and DGN Travel is not responsible for delays caused by force majeure.
• Guests will be dropped off at the opposite side of the stops we picked them up at the end of the tour. Please do not insist on being dropped off at a different location.
• According to traffic laws, all guests in the vehicle are required to wear seat belts throughout the journey; otherwise, DGN Travel is not responsible.
• All personal belongings in the vehicle are the responsibility of the guest at stopping points, etc.
• Since the first day's sightseeing will begin before checking into the hotel, please prepare the items you need to take separately.
• Due to the program's intensity, finding ATMs, currency exchange offices, etc. may not always be possible, so it's beneficial to be prepared.
• The programs to be carried out may involve long distances. Necessary information will be provided by the tour guide during the trip.
• Lunches consist of economical menus typical of the region. For lunch and dinner, tables divided into groups may be used depending on the density of the area.
• The starting and ending routes of our tours are determined according to regional density. Guests can learn the definite starting and ending point of the tour two days before it begins if they wish.
• In case the tour does not reach the required number, the agency is obliged to inform the guest, and the guest can choose to postpone the tour to the next date or cancel it. Alternatively, ticketing can be arranged to allow the guest's participation at the nearest departure point. In such cases, the agency is obligated to contact the guest three (3) days in advance via call, SMS, or email. In such cases, the guest has no right to claim.
• Guests can cancel and change their transactions made without giving any reason up to 30 days before the start date of the service, and the amount they paid will be refunded to them. For cancellations and changes made between 29 and 15 days before the tour date, 30% of the reservation amount will be deducted; for those made between 15-7 days, 50% will be deducted; and for cancellations made within 7 days or less, 100% of the reservation amount will be deducted.
• Guests who purchased a Cancellation, Refund, and Security Package can cancel the tour for any reason up to 72 hours before the start date without any deductions. The Cancellation, Refund, and Security Package does not cover plane tickets.
• Museum Cards and entrance fees for museums are not included in the tour price. All museum entrance fees are to be paid by guests.