GENERAL TERMS
1- The General Terms are an integral part of the tour program and cannot be considered independently of the tour program.
2- In case sufficient participation for the trip is not achieved; Wtatil can cancel the tour up to 21 days before the travel date. In such a case, the cancellation information will be communicated to the guest. The total amount of the tour fee will be refunded to the guest. For services purchased outside the tour; the domestic flight connections purchased from Wtatil will also be refunded to the guest, visa services, and travel health insurance fees will not be refunded if a visa application has been made on behalf of the guest since these services have been used, if a visa application has not been made, visa and travel health insurance will be canceled, and fee refunds will be made. If the guest purchased the domestic flight connections from a different service provider independent of Wtatil, they cannot request any refund from Wtatil in the case of tour cancellation by Wtatil. The guest accepts in advance any material and moral losses that may arise due to the cancellation of the tour and cannot hold Wtatil responsible.
3- If sufficient participation for the trip is not achieved, Wtatil has the right to show goodwill and not cancel the tour. In this case, since the tour will be provided individually for the guest, included guidance services will only cover the international departure-return airport transfers.
Cancellation and Changes
4- Our guests have the right to cancel without penalty by notifying Wtatil in writing until 30 days before the tour departure date, except for flight tickets for which payment has been made and/or commitments have been undertaken. In case of less than 31 days remaining until the start date of the trip, the remaining amount of the tour fee after deducting the flight ticket fee will result in a penalty of 50%, and in case of cancellation with 15 days or less until the trip start date, the entire tour fee will be forfeited as a penalty. If a cancellation request is made, refunds for additional services such as domestic flight connections, visa services, travel health insurance may vary according to the cancellation request period, and it is required to inquire beforehand regarding the refund. Wtatil cannot commit to refunds for additional services' cancellations.
Guidance Services and Extra Tours
5- The days and hours of the tours specified in the program can be changed by the guide depending on the status of the museums and historical sites at visited places being open or closed and weather conditions. Different guides may accompany our guests during the tours.
6- The panoramic city tours included in the tour package are organized for the general introduction of cities and are conducted as a panoramic tour without museum or historical site entrance, lasting a maximum of 2-3 hours. Panoramic tours, along with other tours specified in the program, will not be held if they are prohibited by local authorities on the day and time of the tour, or due to any event causing closed roads, or in cases where the tour becomes impossible due to weather conditions. Some tours may be conducted by public transportation or walking in areas with closed roads or where vehicle access is not allowed.
7- Our guide may change the dates of city tours and/or additional tours depending on the number of participants, the closure status of the museum and historical site, and this also applies to any changes in flight times.
8- Important points to consider for tours to be conducted with Speed Boats; heavy meals should not be eaten immediately before boarding, and excessive drinking of water should be avoided. Guests with complaints regarding the stomach, back, neck, as well as pregnant guests must inform their guides about their conditions.
9- No refunds are available if the services included in the prices are not utilized.
About Flights
10- Wtatil is an intermediary between the airline and the passenger, and in potential disputes, besides the relevant provisions of Turkish legislation, the Hague Protocol and Warsaw Convention will apply.
11- Delays or flight time changes may occur in scheduled and charter flights. Wtatil is obligated to inform the guest of such changes as soon as possible. The passenger has accepted the risk of flight time changes/cancellations by purchasing the trip.
12- Children aged 0-2 only pay the airport tax.
13- According to airline regulations; if the outbound flight of round-trip purchased plane tickets is not used, the return flight will be canceled by the airline.
14- Check-in and boarding procedures for those participating in flights are personal matters, and these must be done by the guest at the airports, at the relevant airline counters, or online on the airline's website before the flight.
15- Last-minute delays and gate changes in flights are announced audibly at airports and displayed on information boards in the area. This information should be followed by the guests themselves.
16- Wtatil is not responsible for passengers who are not present at the designated airport at the published times in accordance with airline regulations for participating in the tour, who do not complete check-in and boarding processes on time, or who complete these processes but do not board the plane. All expenses regarding obtaining new round-trip flight tickets and transfers in the destination area for guests who miss the flight are their responsibility.
17- In general, the baggage weight for flights departing from Turkey is 20 kg. This weight may vary depending on the airline and the country of destination. If there are domestic flights in the destination country, the baggage weight may drop to 15 kg on those flights. Excess baggage weight/price rules are determined by the airlines and are not the responsibility of Wtatil.
18- For our guests wishing to upgrade their tickets with miles (to business or first class); upgrade transactions can be made depending on the availability of the airline once the tickets are issued (please check the airline you are a member of). Mileage guarantees are not provided for every flight. Please check if the tickets for the program are in an upgradeable class.
19- In some airlines, food and drink services and online check-in may be subject to extra charges.
Other Matters
20- Wtatil will not accept responsibility for any changes or cancellation processes made directly by guests contacting the hotel. In this case, the cancellation conditions of Wtatil will apply.
21- In cases where the hotels are indicated only by category information without specifying hotel names in the tour program, and/or options are presented for the same destination, the hotels will be notified to the guest by Wtatil 48 hours before the travel date.
22- During special periods such as fairs, congresses, concerts, events, sports tournaments, etc., hotels may be utilized from locations further away than specified distances (km). In such cases, Wtatil will inform the guests 15 days before the departure date.
23- At the time of registering for the purchased tour; the guest must correctly input/declarate the name on the passport, date of birth, and passport number into the system. Plane tickets are issued based on this information. Cancellation or changes due to incorrect information will incur penalty costs charged to the guests.
24- Before departing Turkey, please check with your service provider to ensure that your mobile phone is activated for international use.
25- The check-in time for accommodation at the hotel is 15:00, and the check-out time is 12:00.
26- Any requests regarding the room (high floor, near common areas, smoking/non-smoking, bed type) are communicated to the hotel by Wtatil. Efforts will be made to accommodate the reserved rooms according to the guest's preferences, subject to hotel availability. Fulfillment of these requests depends on availability at the time of check-in and cannot be guaranteed by Wtatil.
27- Breakfast provided at hotels may differ from the rich traditional Turkish breakfast. It is generally served as a continental breakfast consisting of limited options such as butter, jam, bread, tea or coffee and may be served in a separate room designated for groups.
28- In some cases, due to hotel conditions, a double bed might be provided instead of two single beds. Many European hotels offer rooms with two beds that can be combined when necessary.
29- Child and extra bed policies may vary based on each hotel's room types.
30- Any additional beds and baby cots are provided upon request and according to hotel availability and must be approved by the hotel.
31- The maximum capacity for additional beds or baby cots in a room is one (1).
32- In triple rooms, there is an application for an extra bed, where the bed allocated for the 3rd person is smaller than standard beds. Triple rooms consist of 1 large bed + 1 extra bed. Guests affirm their understanding of the tightness and bed types that may result from the extra beds added to standard rooms in reservations for triple rooms and/or with children.
33- If the number of children and their ages accompanying adults in hotel reservations is incorrectly declared by our guests, the relevant hotels may charge extra fees. In such cases, the responsibility lies with the guest who made the incorrect declaration. Hotels may request identification for age verification of children.
34- In reservations for 2 adults and 1 child, there may not be a separate bed for the child. Child prices are only valid if the child is accommodated with two adults. Child discounts apply only for "single child" staying with two adults who fit the age group.
35- The currency exchange during the day is reflected in TL prices. Current rates at the time of payment apply. Additional requests, some extra services you will receive at the hotel (minibar, ironing, etc.) are subject to extra fees imposed by the hotel. These expenses are not included in the cost at the time of purchase and are paid directly to the hotel during your stay.
36- Some countries have different applications regarding city, tourism, or local taxes. Any and all such city, tourism, or other taxes currently in effect will be collected by the hotel from the guest upon entry or exit.
37- The travel distances provided in programs are based on maps. Travel times may be extended due to traffic, weather conditions, the geographical location of the country being visited, road works, and conditions.
38- Wtatil may change the order of the cities in the program and the primary airline used in the tour when necessary or as deemed appropriate, without altering the content of the program.
39- Guests participating in the tour are responsible for their personal belongings, bags, suitcases, passports/identification, and Wtatil is not responsible for forgotten/lost/stolen items. Any costs incurred for returning forgotten items to their country or person fall upon the owner.
40- It is mandatory for participants in the tour to carry their travel health insurance policies and any related medications and reports in case of any health issues.
41- For possible additional expenses, at the time of check-in, officials may request a photo identification/passport and credit card or cash deposit, which must be provided at check-out as part of hotel procedures, with no intervention from Wtatil.
Visa and Passport
42- Visa applications do not apply for Turkish citizens.
43- Guests must ensure that their passports are valid for at least 6 months beyond the travel end date.
44- To enable the entry-exit stamp to be affixed to your passport at customs crossings/border gates, your passport must have at least 2 blank pages.
45- Being exempt from a visa for entry into the countries in this tour does not guarantee that you will be allowed to enter/exist the country, as the passport police have the authority to deny you entry or exit. Wtatil is not responsible for this; the responsibility lies with the traveler.
46- Guests who are not Turkish citizens or who have dual citizenship and plan to join the tour using another country's passport should directly consult with the relevant consulates regarding the visa procedures of the country they will be traveling to; otherwise, Wtatil will not be responsible for resulting issues.
47- To avoid issues with customs police at border crossings in the visited country due to torn, worn, wet, or damaged passports, passports need to be renewed. Otherwise, the responsibility lies with the traveler.
48- Guests under 18 may be asked to present a document showing parental consent when traveling alone or with only one parent, as there is a possibility that authorization from both parents may be required at the country’s entry and exit points; therefore, guests under age 18 and their parents should be attentive to this matter.
