GENERAL CONDITIONS
1- General Conditions are an integral part of the tour program and cannot be considered separately from it.
2- If sufficient participation is not achieved for the tour; Wtatil may cancel the tour up to 21 days before the departure date. In such a case, the cancellation information will be communicated to the guest. The full tour fee will be refunded to the guest. For additional services purchased outside the tour; the domestic connecting flight purchased from Wtatil will also be refunded to the guest. If a visa service or travel health insurance was used to apply for a visa on behalf of the guest, these services cannot be refunded as they would have been used; if no visa application has been made, the visa and travel health insurance will also be canceled and refunded. If the guest purchased the domestic connecting flight from a provider other than Wtatil, the guest cannot claim any refund from Wtatil if the trip is canceled by Wtatil. The guest accepts in advance, upon purchasing the tour, any material or moral losses that may arise from the cancellation of the tour, and Wtatil cannot be held responsible.
3- If sufficient participation is not achieved for the tour, Wtatil has the right to, in good faith, not cancel the tour. In this case, since the tour will be provided individually for the guest, the included guidance service will cover only the round-trip airport transfer abroad.
Cancellation and Changes
4- Our guests have the right to cancel without penalty up to 30 days before the tour departure date, provided that they notify Wtatil in writing, excluding airline tickets for which Wtatil has already made payment and/or committed to the airline. If there are fewer than 31 days remaining until the tour start date, they may cancel by paying a penalty of 50% of the remaining tour fee after the airline ticket cost. If there are 15 days or fewer remaining until the tour start date, they may cancel by paying the full tour fee as a penalty. If a cancellation is requested, the refund conditions for additional services such as domestic connections, visa services, and travel health insurance may vary depending on the requested cancellation period, so information should be obtained in advance regarding refunds. Wtatil cannot make any commitment regarding the cancellation refund of additional services.
Guiding Services and Extra Tours
5- The days and times of the tours stated in the program may be changed by the guide according to the opening/closing status of museums and historical sites in the destinations and weather conditions. Different guides may accompany our guests during the tours.
6- The panoramic city tours included in the tour package are tours lasting at most 2-3 hours, organized for the general introduction of the cities, conducted panoramically from the vehicle with guide narration, and do not include museum or historical site entrance fees. Panoramic tours, including other tours specified in the program, if they cannot be carried out because the local authorities do not allow visits or entry on the relevant day and time, or because they are impossible due to closed roads for any event, or if the tour becomes impossible due to weather conditions, Wtatil is not responsible for the inability to conduct such tours. Some tours may be conducted by public transportation or on foot where roads are closed or vehicle access is not permitted, within possibilities.
7- Our guide may make changes to the days of the city tour and/or additional tours according to the content of our tours, the number of participants, and whether museums and historical sites are closed. This also applies in the event of changes in flight times.
8- Important points to consider for our tours conducted by Speed Boats: do not eat a heavy meal or drink excessive water immediately before boarding the boat. Guests with stomach, back, or neck complaints, as well as pregnant guests, should inform their guide of their condition.
9- If participation is not made in the tour or meal services included in the price, there will be no refund.
About Flights
10- Wtatil acts as an intermediary between the airline and the passenger; in possible disputes, the relevant provisions of Turkish law, as well as the Hague Protocol and the Warsaw Convention, shall apply.
11- Delays or flight time changes may occur in scheduled and charter flights. Wtatil is obliged to inform these changes as soon as possible. The passenger has purchased the trip accepting the risk of flight time changes/cancellations.
12- Children aged 0-2 pay only the airport tax.
13- In accordance with airline rules; if the outbound flight of round-trip tickets is not used, the return flight is canceled by the airline.
14- For those participating in air-inclusive tours, check-in and boarding procedures are personal responsibilities and must be completed by the guest before the flight at the airport, at the relevant airline counters, or online on the airlines’ websites.
15- Last-minute delays and gate changes that may occur on flights are announced via loudspeaker at airports and displayed on information boards in the area. Guests must follow this information themselves.
16- Wtatil is not responsible for guests who do not arrive at the specified airport at the times announced in accordance with airline rules, do not complete check-in and boarding on time, or complete check-in and boarding on time but do not board the plane. Guests who miss the flight are responsible for all costs related to obtaining new round-trip tickets and transfers in the destination area, etc., in order to join the tour.
17- The general luggage allowance for flights departing from Turkey is 20 kg. This may vary depending on the airline and destination country. If there are domestic flights in the destination country, the baggage allowance on those domestic flights may be reduced to 15 kg. Excess baggage weight/price rules are determined by the airlines and are not Wtatil’s responsibility.
18- For guests who wish to upgrade flight tickets with miles (to business or first class); after ticket issuance, upgrades may be carried out depending on the airline’s availability (please check your membership airline). No mileage guarantee is given for each flight. Please check whether the program tickets are in an upgradeable class.
19- On some airlines, food, beverages, and online check-in services may be subject to an additional fee.
Other Matters
20- Wtatil will not accept responsibility for any changes or cancellations made by the guest by contacting the hotel directly. In this case, Wtatil’s cancellation conditions shall apply.
21- When hotel(s) names are not specified in the tour program and only category information is given and/or alternatives are offered for the same destination, Wtatil will inform the guest 48 hours before departure.
22- During special periods such as fairs, congresses, concerts, events, sports tournaments, etc., hotels may be used at distances greater than the specified locations or kilometers. In such a case, information will be provided by Wtatil 15 days before the departure date of the tour.
23- At the time of registration for the purchased tour; the name as stated in the passport, date of birth, and passport number must be entered/declared correctly into the system by the guest. Airline tickets are issued according to this information. Penalties for cancellation or changes to airline tickets caused by incorrect information will be charged to the guests.
24- To use your mobile phone abroad, before leaving Turkey, please check whether your phone is enabled for international use by contacting the company your line belongs to.
25- Hotel check-in time is 15:00 and check-out time is 12:00.
26- Requests related to the room made by Wtatil (high floor, near common areas, smoking/non-smoking, bed type) are communicated to the hotel. Efforts are made to ensure that the allocated rooms meet the guest’s preferences according to the hotel’s availability. Fulfillment of these requests depends on availability at check-in and cannot be guaranteed by Wtatil.
27- Breakfast served at hotels differs from the rich breakfast customary in Turkish cuisine. It is generally served as a limited continental breakfast consisting of butter, jam, bread, tea, or coffee, and may be served in a separate room allocated to the group.
28- In some cases, a double bed may be provided instead of twin beds. Most European hotels provide twin rooms that can be joined if necessary.
29- Child and extra bed policies may vary according to each hotel and room type.
30- Any extra bed and baby cot are provided upon request and subject to hotel availability, and must be approved by the hotel.
31- The capacity for extra beds or baby cots in a room is 1 item maximum.
32- In triple rooms, an extra bed is used; in such rooms, the bed assigned to the 3rd person is smaller than standard beds. Triple rooms consist of 1 large bed + 1 extra bed. Extra beds are folding or coach beds. Our guests are deemed to have accepted the possible crowding in the rooms and the bed type resulting from extra beds added to standard rooms in triple rooms and/or reservations with children.
33- If the number of children staying with adults and the ages of the children stated in hotel reservations are incorrectly declared by our guests, the relevant hotels may charge an additional fee. In such a case, responsibility lies with the guest who made the incorrect declaration. The hotel may request identification to verify the age of children.
34- In reservations with 2 adults + 1 child, there may not be a separate bed for the child. Child prices are valid only if the child stays with two adults. Child discounts apply only to the “single child” age group staying with 2 adults.
35- Daily exchange rate changes are reflected in TL prices. The rates at the time of payment apply. Additional requests, and some extra services you may receive at the hotel (minibar, ironing, etc.) are subject to extra charges by the hotel. These expenses are not included in the price at the time of purchase and are paid directly to the hotel during your stay.
36- Some countries have different practices regarding city, tourism, or local taxes. Any such city, tourism, or other taxes in effect are collected by the hotel from the guest at check-in or check-out.
37- Distances given in the programs are based on maps. Travel times may be longer due to traffic, weather conditions, geographical location of the destination country, roadworks, and road conditions.
38- Wtatil may, when necessary or deemed appropriate, change the order of the cities in the program and the main airline to be used, without altering the content of the program.
39- The personal belongings, bags, suitcases, passports/IDs of those participating in the tour are under their own responsibility, and Wtatil is not responsible for forgotten/lost/stolen items. If forgotten items are found, the costs incurred in delivering them to the country and/or person belong to the owner of the item.
40- Participants of the tour are required to have their travel health insurance policies and, if they have any health issues, the relevant medications and medical reports with them.
41- For possible extra expenses, at hotel check-in, an official photo ID/passport and a credit card or cash deposit issued by official institutions may be requested by the hotel. The refund of the deposit requested at check-out is an issue between the hotel and the guest, and Wtatil has no involvement.
Visa and Passport
42- There is no visa requirement for Turkish citizens.
43- Passports of our guests must be valid for at least 6 months from the end date of travel.
44- In order for an entry-exit stamp to be placed in your passport at customs/border crossings, your passport must have at least 2 blank pages.
45- Being exempt from a visa to enter the countries in this tour does not mean that entry/exit is guaranteed; passport police have the authority to allow or deny your entry/exit, and Wtatil is not responsible for this situation; responsibility belongs to the traveler.
46- Guests who are not Turkish citizens or who will participate in the tour using a different country’s passport despite having dual citizenship must personally consult the relevant consulates regarding the visa procedures applied by the country to the passport they will use; otherwise, Wtatil will not be responsible for any resulting consequences.
47- To avoid problems with customs police at the border of the country to be visited due to torn, worn, wet, and/or similarly damaged passports, passports must be renewed. Otherwise, responsibility lies with the traveler.
48- For our guests under the age of 18 traveling alone or with only one of their parents, since the police officer on duty at entry and exit may request a document showing the mutual consent of the mother and father, we recommend that guests under 18 and their parents be careful about this matter.
What's Included
Economy class airline ticket on Turkish Airlines scheduled flights, Istanbul – Berlin – Istanbul
7 nights’ accommodation with breakfast in 3* & 4* hotels.
Airport-hotel-airport transfers
Panoramic city tours as specified in the program
Intercity transfers
Professional Turkish-speaking guide services
Travel health insurance covering the duration of the trip. A 100% surcharge applies for passengers over 70 years old.
Not Included
Visa fee
Lunches and dinners not specified in the program
All kinds of personal expenses and hotel extras
Overseas departure tax
Optional extra tours
Driver tips: 5 Euro per person (optional)
