• The duration of the tour is 3 nights and 4 days, including the movement and return day, with 3 nights of hotel accommodation. • In our tour, guidance, transportation, accommodation, and surrounding excursions are packaged together and cannot be considered separately. Unused rights for transportation, accommodation, guidance, excursions, etc. cannot be refunded. • The discounts applied for children in the tour packages are valid for a single child accompanying two adults. In hotel accommodations for children aged 0-6, a separate bed may not be provided. • In hotel accommodations, the third guest in triple rooms generally stays in an extra bed. • The hotels mentioned in the program are the preferred accommodation facilities of DGN Travel. Depending on the density in the area and hotels, changes may be made as long as the hotel standards remain the same. Hotel names will be communicated if requested 48 hours before the departure of the tour, based on availability. • The rooms at the hotels are determined by the hotel itself. No choice can be made between rooms. • Our rest stops may change in terms of location and service standards due to extraordinary circumstances such as density, renovation, etc., while still maintaining the same standards. • In the program's timing (either in the order of the sites to be visited during the day or between days), the guide may make changes if deemed necessary, based on weather conditions, road conditions, density at the visiting sites, etc. • DGN Travel is not responsible for locations that cannot be visited in the tour program due to extraordinary reasons (weather, road, density at visiting sites, etc.) or if guests do not comply with the timings given by our guide during the tour. In such cases, the guest does not have the right to claim damages. • In our tours with flights, changes may be made at regional airports as long as they do not affect the sightseeing points in the tour program. In such a case, DGN Travel will inform the guest with the flight tickets. If there is no deficiency in the program related to airport changes, the guest does not have the right to claim damages. • DGN Travel is not responsible for program disruptions caused by weather conditions or flight delays caused by the airline in our tours with flights. In such cases, the guest does not have the right to claim damages. • DGN Travel is not responsible for changes made by the airline regarding flight times. Any changes to the flight times will be communicated to the guest by DGN Travel. • In all our tours, a tiered pricing system is applied. The prices of the tour package may gradually increase as the number of reservations in the package increases and the date approaches. DGN Travel reserves the right to increase prices. In such cases, no price fixation can be made without a prepayment. • It is not possible to guarantee or provide specific seat numbers during reservation. There is no guarantee for the notes entered during reservation. Special seat selections such as front or back are not permitted. • The seating arrangement in the vehicle is organized by the DGN Travel operation based on the order of reservations. In cases of objections regarding seat placement, refunds are not possible. All seats in our vehicles have the same standards. • Extra tours, such as night tours included in the tour program, are subject to the number of participants and the existing staff conditions. Extra tours conducted along the way will still take place even if not all guests participate. Guests who do not participate in extra tours will be directed by our guide to rest areas or city centers. Guests who do not participate in extra tours have accepted to join the tour by agreeing to wait at the rest stop. • If an extra tour does not take place for any reason, the guest does not have the right to claim damages. DGN Travel is not responsible in this case. • Extra tour prices may vary according to the seasons. In such cases, the date of the tour departure is considered, not the date the guest purchased the tour. The extra tour price in effect during the period of the tour will be valid. The guest has accepted this by purchasing the tour. • DGN Travel is not responsible for any material damages caused by the guests in all services provided by transportation vehicles, hotels, dining areas, and suppliers. Businesses have the right to claim the material damages that occurred by the guest. • For children under 18 years who are not considered adults, if they are not traveling with one or both of their parents, a notarized consent form is required to be kept with them during the trip. • Guests participating in the tour must carry with them reports regarding health issues, pregnancy status, and medications they are continuously using. • Delays may occur due to traffic, accidents, etc. during the designated departure times. • The times indicated for arrival at the end of the tour are estimates, and DGN Travel is not responsible for delays caused by extraordinary circumstances. • Guests will be dropped off at opposite directions to the stops we have taken at the end of the tour. Please do not insist on the vehicle personnel to be dropped off at a different location. • According to traffic laws, all guests in the vehicle are required to wear seatbelts during their journey, and DGN Travel is not responsible for situations otherwise. • All personal belongings in the vehicle are the responsibility of the guest at rest stops, etc. • Since the first day’s tour will start before entering the hotel, please prepare the items you need to bring separately. • Due to the intensity of the program, it may not always be possible to find ATMs, currency exchange offices, etc., so it is advisable to be prepared. • The scheduled programs may involve long distances. Necessary information will be provided by the tour guide inside the vehicle. • Lunches consist of economically designed menus specific to the region. Tables will be arranged in groups for lunch and dinner depending on regional density. • The starting and ending routes of our tours are determined based on the regional density. Before the start of the tour, guests can learn about the confirmed starting and ending points by contacting us 2 days in advance if they wish. • If the tour does not reach the required number, the agency will inform the guest, and the guest can choose whether to postpone the tour to the next date or cancel it. Alternatively, ticketing can be done for the nearest departure point to facilitate participation in the tour. In this case, the agency is obliged to inform the guest three (3) days in advance via call, SMS, or email. In such a case, the guest does not have the right to claim damages. • Guests canceling or changing their reservation at least 30 days before the service's start date will receive a refund of the amount paid without providing a reason. For cancellations or changes made between 29 and 15 days before the tour date, 30% of the reservation fee will be deducted; for cancellations or changes made between 15-7 days, 50% of the reservation fee will be deducted; for cancellations or changes made 7 days or less before, 100% of the reservation fee will be deducted. • Guests who purchased a Cancellation, Refund, and Assurance Package can cancel the purchased package tour without providing a reason until 72 hours before the tour's start date. The Cancellation, Refund, and Assurance Package does not cover flight tickets. • Museum Cards and museum entrance fees are not included in the tour price. All museum entrance fees are to be paid by guests. **INFORMATION ABOUT BATUM** As per the agreement between Turkey and Georgia, Turkish citizens can cross into Batum with their identity card bearing their Turkish ID number. Other identification cards (driver's license, corporate identity cards, etc.) cannot be used for entry. Minors traveling alone without their parents (both mother and father) must have a notarized consent form for their entry into Batum. It is mandatory for all identity cards, including for infants and children, to have a photograph. The identity cards must not be worn out and should not be older than 10 years. As of September 1, 2020, entry into Batum with old identity cards is no longer permitted. Guests must carry their Turkish ID with them. The fee of 1250₺ for leaving the country must be paid by the guests. DGN Travel is not responsible for any issues arising at the Georgian border due to deformities in the identities. Foreign guests who have entered Turkey with a passport must hold a multiple-entry visa for their return after visiting Georgia. Moreover, the visa protocol of Georgia with respect to the countries of the passports or identity cards will apply for entry based on whether a visa is required or not. Turkish Republic of Northern Cyprus (TRNC) citizens can enter Turkey using their TRNC identity cards, which enables them to enter Georgia with their Turkish identity cards. TRNC citizens who enter Turkey with a European Union passport must also hold a multiple-entry visa to return to Turkey.