Important Notes

• In our tour, guidance, transportation, accommodation, and sightseeing activities are included in a package and cannot be considered separately. Unused rights such as transportation, accommodation, guidance, and sightseeing cannot be refunded.

• Child discounts applied in tour packages are valid for one child accompanying two adults. Separate beds may not be provided for children aged 0-6 during hotel accommodation.

• In hotel accommodations, the 3rd guest in triple rooms generally stays on an extra bed.

• The hotels specified in the program are Dgn Travel's priority accommodation facilities. Changes may be made based on the area's occupancy and hotels, provided that the hotel standards remain the same. Hotel names will be provided 48 hours prior to the departure of the tour upon request, depending on availability.

• The rooms at the hotels are determined by the hotel. Room selection is not allowed.

• Our rest stops may change in terms of location and service standards due to reasons such as congestion, renovations, etc., provided that they remain the same.

• The timing of the program (the order of places to be visited during the day or between days) may change at the guide's discretion due to weather conditions, road conditions, congestion at visitor sites, etc.

• Dgn Travel is not responsible for places that cannot be visited due to force majeure (weather, roads, congestion at visitor sites, etc.) during our tour or if guests do not comply with the timings given by our guide. In such a case, the guest does not have any entitlement to claims.

• In our tours with flights, changes may be made at the regional airports in a way that does not affect the sightseeing points in the program. In such a case, Dgn Travel will inform the guest along with the flight tickets. If there is no deficiency in the program regarding airport changes, the guest does not have any entitlement to claims.

• Dgn Travel is not responsible for delays caused by adverse weather conditions or delays caused by the airline in our tours with flights. In such cases, the guest does not have any entitlement to claims.

• Dgn Travel is not liable for changes in flight times made by the airline company in our tours with flights. Changes in flight times will be communicated to the guest by Dgn Travel.

• A tiered pricing system is applied in all of our tours. As the number of reservations in the package tour increases and the date approaches, tour prices may also increase gradually. Dgn Travel reserves the right to raise prices. In this case, price stabilization cannot be done without an advance payment.

• Absolutely no seat number promises and guarantees can be given during the reservation. There is no guarantee for the notes entered into the reservation. Special seat selections such as front or back are not allowed.

• The seat arrangement in the vehicle is made by Dgn Travel Operations, taking the reservation order into account. In case of objections regarding seat placement, refunds are not possible. All seats in our vehicles are of the same standard.

• Extra tours such as nighttime excursions included in the tour program will take place depending on the number of participants and available personnel. Extra tours to be held on the way will still be conducted even if not all guests participate. Guests who do not participate in extra tours will be directed by our guide to rest areas or city centers. Guests who do not participate in extra tours have accepted to wait at the stop, thus participating in the tour.

• In case an extra tour does not take place for any reason, the guest does not have any entitlement to claims. Dgn Travel has no responsibility in this situation.

• Extra tour prices may vary according to periods. In this case, the date when the guest purchased the tour is not considered; the price of the extra tour at the time of the tour is valid. The guest accepts this when purchasing the tour.

• Dgn Travel is not responsible for any financial damages arising from the services provided by transportation vehicles, hotels, dining areas, and suppliers caused by the guest. Businesses have the right to demand financial damages caused by the guest.

• In situations where minors under the age of 18 are not accompanied by one or both of their parents, a consent form required for participation in the tour must be carried along during the trip.

• Guests participating in the tour are required to carry their health issues, pregnancy status, and reports of regularly used medications with them.

• Delays may occur due to traffic, accidents, etc., at the departure times determined for departure points.

• Information regarding the arrival times at the end of the tour is tentative, and Dgn Travel is not responsible for delays due to force majeure.

• Guests will be dropped off at the opposite direction of the stops we collected them at the end of the tour. Please do not insist on the vehicle personnel to get off at a different point.

• Due to traffic laws, all guests in the vehicle are required to wear seat belts throughout their journey. Dgn Travel is not responsible for situations where this is not adhered to.

• All personal belongings inside the vehicle are the responsibility of the guest at stops, etc.

• Since the first day of the tour will start before entering the hotel, please prepare the items you need to carry separately.

• It is advisable to be prepared as it may not always be possible to find ATMs, currency exchange offices, etc., due to the program's intensity during the tour.

• Long distances may be covered during the scheduled programs. The necessary information will be provided by the tour guide inside the vehicle.

• Lunch will be made with locally unique economical menus. During lunch and dinner, tables will be used according to groupings based on regional density.

• The starting and ending route of our tours is determined according to regional density. Before the start of our tour, guests can find out the confirmed starting and ending points of the route 2 days in advance if they wish.

• In case the agency does not reach the required number for the tour, the guest will be informed, and according to the guest's wish, the tour may be postponed to the next date or canceled. Or by ticketing to the nearest departure point, the guest's participation in the tour may be facilitated. In such a situation, the agency is obliged to inform the guest three (3) days in advance via phone, SMS, or email. In this case, the guest does not have entitlement to claims.

• The amount paid by the guest for cancellations and changes made without reason up to 30 days before the start date of the service will be refunded to the guest. Cancellations and changes made between 29 to 15 days before the tour date will incur a 30% deduction from the reservation fee; cancellations and changes made between 15-7 days will incur a 50% deduction; cancellations and changes made 7 days or less will incur a 100% deduction from the reservation fee.

• Guests who purchase the Cancellation, Refund, and Assurance Package can cancel the package tour they purchased without specifying a reason until 72 hours before the start date of the tour. The total amount of the package tour paid will be refunded without any deductions, depending on the payment method. The Cancellation, Refund, and Assurance Package does not cover flight tickets.

• Museum cards and entrance fees to museums and historical sites are not included in the tour fee. All entrance fees are to be paid by the guests.

CANCELLATION, REFUND, AND ASSURANCE PACKAGE

The Cancellation, Refund, and Assurance Package allows the guest to cancel and make changes to the package tour they purchased without specifying any reason until 72 hours before the start date of the tour. After cancellation, the entire amount paid for the package tour will be refunded without any deductions, according to the method of payment. The Cancellation, Refund, and Assurance Package does not cover flights in tour packages. Guests wishing to purchase this package can add it to their reservations during the booking process.

MANDATORY TRAVEL INSURANCE NUMBER 1618

Mandatory Travel Insurance Number 1618 covers the bankruptcy of the agency or the non-provision of packaged tour services for any reason. It is included in the tour fee. It is not health insurance and does not cover treatment costs. Private health insurance expenses are the responsibility of the guest.

OUR TRANSPORTATION VEHICLES

In our tours, transportation is classified according to the number of attendees as follows. The types of vehicles listed below are provided based on the number of attendees in each tour. Our vehicles do not have headphones. For vehicles equipped with TV units, we recommend bringing an external charger as charging your phone may decrease your battery life.

Minibuses (up to 19 people): Volkswagen Crafter, Mercedes Sprinter

Midi Buses (20-32 people): Otokar Sultan Maxi, Otokar Sultan Mega, Isuzu Novo Lux

Buses (33-54 people): Mercedes Travego/Tourismo, Temsa Safir/Maraton, Neoplan Tourliner/Cityliner, Man Fortuna/Lions, Setra

Sivas Elazığ Tunceli Erzincan Tour / 3 Nights Hotel Accommodation / Departure from Istanbul / 3 NIGHTS HOTEL ACCOMMODATION TOUR PROGRAM HAS BEEN PREPARED EXCLUSIVELY BY DGN TRAVEL. COPYING AND PUBLISHING THIS PROGRAM IS PROHIBITED. ALL RIGHTS BELONG TO DGN TRAVEL.

DGN TRAVEL IS NOT RESPONSIBLE FOR COPIES OF THE TOUR PROGRAM CREATED.

OUR TOUR PROGRAMS ARE PREPARED IN ACCORDANCE WITH THE CONSUMER LAW NO. 6502. THE LATEST PUBLISHED CIRCULAR INVALIDATES THE PREVIOUS CIRCULAR.