Sarajevo Tour with Turkish Airlines for 2 Nights FIT

GENERAL TERMS 1- The General Terms are an integral part of the tour program and cannot be considered independently of the tour program. 2- If sufficient participation is not achieved for the trip; the Agency can cancel the tour up to 21 days before the departure date. In this case, the cancellation information will be communicated to the passenger. The entire tour fee will be refunded to the passenger. For additional services purchased outside the tour, tickets for domestic flights purchased from the Agency will also be refunded to the passenger; however, visa services or travel health insurance services will not be refunded if a visa application has been made in the passenger's name. If a visa application has not been made, the visa and travel health insurance will also be canceled, and a refund will be made. If the passenger has purchased domestic flight tickets from a different provider independent of the Agency, the passenger cannot request any refund from the Agency in case the tour is canceled by the Agency. The passenger accepts in advance any financial and moral losses that may arise from the cancellation of the tour and the Agency cannot be held responsible. 3- If sufficient participation is not achieved for the trip, the Agency has the right to show goodwill and not cancel the tour. In this case, since the tour will be provided individually for the passenger, the included guiding services in the package will only cover airport transfers for international flights. Cancellation and Change 4- In our tours, tickets for transport are arranged at the time of reservation. For cancellations made more than 30 days prior to the tour departure date, the amounts for cancelled tickets that have been paid to the airline will be charged as a penalty. 5- Passengers have the right to cancel without penalty until 30 days before the tour departure date, provided they notify the Agency in writing, except for tickets that have been paid for and/or committed to the airline. If cancellation occurs within 31 days before the start of the trip, a penalty equal to 50% of the remaining tour fee will be applied on the flight ticket price, while a cancellation made 15 days or less before the trip begins will incur a penalty equal to the entire tour fee. If a cancellation request is made, the refund conditions for additional services such as domestic flights, visa services, and travel health insurance may vary depending on the cancellation request period, so it is necessary to inquire in advance about the refunds. The Agency cannot make any commitments regarding refunds for additional services. Guiding Services and Extra Tours 6- The days and hours of the tours specified in the program can be changed by the guide according to the open/closed status of museums and archaeological sites at the destinations and weather conditions. Different guides may accompany our guests during the tours. 7- Panoramic city tours included in the tour package are organized for the general introduction of the cities and are conducted in a panoramic manner with explanations from the guide from inside the vehicle, not including museum or archaeological site entries, lasting at most 2-3 hours. The Agency is not responsible for not conducting the aforementioned tours if local authorities do not allow visits on the day and time of the scheduled tours due to closed roads, any events, or due to weather conditions making the tour impossible. Some tours may need to be conducted via public transport or on foot in areas where vehicles are not allowed. 8- Our guide may change the days of city tours and/or additional tours based on the number of participants and the status of the museum and archaeological sites being closed. This also applies to any changes that may occur in flight times. 9- Important points to note for our tours conducted with speedboats include: avoiding heavy meals and excessive amounts of water immediately before boarding the boat. Passengers with stomach, back, or neck complaints, as well as pregnant guests, should inform their guides of their conditions. 10- There is no refund for services included in the price if participation in the tours or meal services is not provided. Regarding Flights 11- The Agency acts as an intermediary between the passenger and the airline, and in case of any disputes, the relevant provisions of Turkish legislation, as well as the Hague Protocol and the Warsaw Convention, will apply. 12- There may be delays or changes in flight times for scheduled and charter flights. The Agency is obliged to inform about these changes as soon as possible. The passenger has purchased the tour accepting the risk of flight time changes/cancellations. 13- Children aged 0-2 only pay the airport tax fee. 14- According to airline rules, if the outbound flight of purchased round-trip tickets is not used, the return flight will be canceled by the airline. 15- Check-in and boarding procedures for passengers participating in flight tours are personal responsibilities and must be completed by the passenger at the airports before the flight, at the relevant airline counters, or online through the airline's website. 16- Last-minute delays and gate changes during flights will be announced vocally at the airports and displayed on the information boards. This information should be followed by the passengers themselves. 17- The Agency is not responsible for passengers who are not present at the indicated airport at the specified times in accordance with airline rules, who do not complete check-in and boarding procedures on time, or who complete these procedures but do not board the plane. All expenses related to obtaining new round-trip tickets necessary for passengers who miss the flight to participate in the tour, and for transfers in the destination area, etc., are the responsibility of the passengers. 18- The general baggage allowance for flights leaving Turkey is 20 kg. This weight may vary according to the airline and the country to which one is traveling. If there are domestic flights in the destination country, this baggage allowance may decrease to 15 kg. Excess baggage weight/price rules are determined by airlines and are not the responsibility of the Agency. 19- For guests wishing to upgrade their plane tickets with miles (to business or first class), upgrades can be carried out depending on availability by the airline (please check the airline you are a member of) after tickets have been issued. No mileage guarantees are given for each flight. Check if the program's tickets are from upgrade-eligible classes. 20- In some airlines, food and beverage and online check-in services may be subject to an additional charge. Other Issues 21- The Agency will not accept responsibility for any changes or cancellations made by the guest directly communicating with the hotel. In such cases, the cancellation conditions of the Agency shall apply. 22- If hotels are listed only by category information in the tour program without specifying names, and/or options are presented for the same destination, the Agency will inform the passenger 48 hours prior to the tour departure. 23- During special periods such as fairs, congresses, concerts, and sporting events, hotels may be used farther away from the specified locations or kilometers. In such cases, the Agency will inform the passenger 15 days before the tour departure. 24- At the time of registration for the purchased tour, the guest must accurately provide the name as it appears on the passport, date of birth, and passport number in the system. Flight tickets will be issued based on this information. Penalty fees for cancellations or changes resulting from incorrect information will be charged to passengers. 25- To use mobile phones abroad, please check with your service provider before leaving Turkey whether your phone is enabled for international use. 26- Hotel check-in time is 15:00, and check-out time is 12:00. 27- Requests regarding the room (high floor, close to common areas, smoking/non-smoking, bed type) are communicated to the hotel by the Agency. Every effort is made to ensure that the reserved rooms conform to the guest's preferences according to the hotel's availability. However, the fulfillment of these requests depends on availability at the time of check-in and cannot be guaranteed by the Agency. 28- Breakfast offered at hotels may differ from the rich breakfast traditionally found in Turkish cuisine. It is generally served as a continental breakfast consisting of limited options such as butter, jam, bread, tea, or coffee and may be served in a separate area designated for the group. 29- In some cases, instead of a double bed room, a room with twin beds may be provided. Most European hotels offer rooms with two beds that can be joined together if necessary. 30- The child and extra bed policy may vary depending on the hotel and type of room. 31- Any extra bed and baby cot will be provided upon request and in accordance with the availability of the hotel, and must be approved by the hotel. 32- The capacity for an extra bed or baby cot in the room is a maximum of 1. 33- Extra bed applications are available in triple rooms, where the bed allocated to the third person is smaller than standard beds. Triple rooms consist of 1 large bed + 1 extra bed. Extra beds are made up of folding beds and are referred to as coach beds. Guests accept that due to the extra beds added to the standard room in triple room and/or child reservations, there may be some crowding. 34- If the number of children and their ages to be accommodated with adults in hotel reservations are incorrectly stated by the guests, the relevant hotels may charge extra fees. In such cases, the responsibility lies with the guest who provided the incorrect declaration. Hotels may request identification to determine the ages of children. 35- In reservations for 2 adults + 1 child, there may not be a separate bed for the child. Child rates apply only if the child is accommodated with two adults. Child discounts apply to the qualifying age group for “one child” staying with two adults. 36- Daily currency exchange rates are reflected in TL prices. The rates applicable at the time of payment are valid. Additional requests and some additional services you will receive at the hotel (minibar, ironing, etc.) may be subject to extra charges. These expenses are not included at the time of purchase and should be paid directly to the hotel during your stay. 37- Some countries have different practices regarding city, tourism, or local level taxes. All such applicable city, tourism, or other taxes will be collected from the guest by the hotel at entry or exit. 38- The travel distances provided in the programs are based on maps. Travel times may vary due to traffic, weather conditions, the geographical location of the destination country, roadworks, and other circumstances. 39- The Agency may change the order of cities in the program and the main airline to be flown, without compromising the content of the program, in mandatory situations or when deemed necessary. 40- Passengers' personal belongings, bags, suitcases, passports/IDs are their own responsibility, and the Agency is not responsible for items that are forgotten/lost/stolen. The expenses incurred for delivering found items to the country and/or individual belong to the owner of the items. 41- Participants in the tour are required to carry their travel health insurance policies and any relevant medications and prescriptions if they have any health issues. 42- For possible extra expenses, the hotel may request a photo ID/passport issued by official authorities and a credit card or cash deposit upon check-in. The return of the requested deposit during check-out is a transaction between the hotel and the guest, and the Agency has no intervention in this matter. Visa and Passport 1- Passengers must have their passports valid for at least 6 months from the date of travel completion. 2- At customs crossings/border checkpoints, to have an entry-exit stamp on your passport, there must be at least 2 blank pages in the passport. 3- Being exempt from a visa or having obtained a visa for the countries in this tour does not guarantee entry/exit to/from the country, as the passport police have the authority to refuse entry/exit, and the Agency cannot be held responsible for this situation; responsibility lies with the passenger. 4- Guests who are not Turkish citizens or who have dual citizenship and will participate in the tour using their other passport must consult the relevant consulates regarding the visa procedures applied by the country they will be traveling to; otherwise, the Agency will not be liable for any resulting consequences. 5- To avoid issues with customs police at the border of the visited country due to torn, worn, wet, and/or similar damaged passports, passports should be renewed. Otherwise, responsibility lies with the passenger. 6- Passengers under 18 should be aware that customs police may request documents showing the joint consent of both parents when traveling alone or with only one parent. Therefore, it is advisable for passengers under 18 and their parents to be sensitive to this issue.