Switzerland’s Golden Triangle: Zurich, Bern & Geneva Tour – Special Eid al-Fitr, 3 Nights & 4 Days with AJet Airlines

Included Services

• Ajet Airlines scheduled economy-class flight ticket between Saw – Geneva / Zurich – Saw

• 3 nights’ accommodation in total: 1 night in Geneva and surroundings, 1 night in Basel and surroundings, and 1 night in Zurich and surroundings, in 3- and 4-star hotel categories

• Breakfasts at the hotel

• Panoramic city tours specified in the program (Zurich, Bern, Geneva)

• All transfers specified in the program

• Turkish-speaking guide service

Services Not Included :

• International Departure Tax Stamp :

• Visa Fee Istanbul :

• Visa Fee Izmir Ankara :

• Travel Insurance (Up to 65 Years of Age) :

• Travel Insurance (Between 66-75 Years of Age) :

• All kinds of hotel extras and personal expenses

• Hotel taxes (The mandatory payment of 50 Euros per person, covering city tax, checkpoint fees, local service charges, handling fee, bus entrance fees and operational service expenses, will be collected in cash by the guide before the tour departs)

GENERAL TERMS AND CONDITIONS

1- The General Terms and Conditions are an integral part of the tour program and cannot be considered independently of the tour program.

2- If sufficient participation for the trip is not achieved, DGNTRAVEL may cancel the tour up to 21 days before the trip departure date. In such a case, the cancellation information will be communicated to the guest. The entire tour fee will be refunded to the guest. Regarding refunds for additional services purchased outside the tour; any domestic connecting flight purchased from DGNTRAVEL will also be refunded to the guest. If a visa application has been submitted on behalf of the guest using the visa service and travel health insurance, these services cannot be refunded as they will have been used. If no visa application has been submitted, the visa and travel health insurance will also be canceled and refunded. If the guest purchased the domestic connecting flight from a different product provider independent of DGNTRAVEL, the guest cannot request any refund from DGNTRAVEL if the trip is canceled by DGNTRAVEL. The guest accepts in advance, at the time of purchasing the tour, any material and non-material losses that may arise due to the cancellation of the tour, and DGNTRAVEL cannot be held responsible.

3- If sufficient participation for the trip is not achieved, DGNTRAVEL reserves the right not to cancel the tour as a gesture of goodwill. In this case, since the tour will be provided individually for the guest, the guiding service included in the package will cover only the round-trip airport transfers abroad.

Cancellation and Changes

4- For cancellations made more than 30 days before the tour departure date, the cost of flight tickets that do not allow cancellation, changes or refunds will be charged as a penalty.

5- Our guests have the right to cancel without penalty, provided that they notify DGNTRAVEL in writing up to 30 days before the tour departure date, excluding flight tickets that have been paid for and/or committed to the airline by DGNTRAVEL. If fewer than 31 days remain until the trip start date, the guest may cancel by paying a penalty equal to 50% of the tour fee remaining after deducting the flight ticket cost; if 15 days or less remain until the trip start date, the guest may cancel by paying the full tour fee as a penalty. If cancellation is requested, advance information must be obtained regarding refunds for additional services such as domestic connecting flights, visa services and travel health insurance, as their cancellation and refund conditions may vary depending on the period in which cancellation is requested. DGNTRAVEL cannot undertake any commitment regarding cancellation and refunds for additional services.

Guiding Services and Optional Tours

6- The days and times of the tours specified in the program may be changed by the guide depending on whether the museums and archaeological sites at the destinations are open or closed and on weather conditions. Different guides may accompany our guests during the tours.

7- The panoramic city tours included in the tour package are tours lasting no more than 2–3 hours, organized for a general introduction to the cities and conducted panoramically with the guide’s narration from inside the vehicle; they do not include museum or archaeological site entrance fees. DGNTRAVEL is not responsible if panoramic tours, including the other tours specified in the program, cannot be conducted because local authorities do not permit visits to or entry into the relevant places on the corresponding day and time, roads are closed due to any event, or weather conditions make it impossible to conduct the tour. Some tours may be conducted by public transportation or on foot, where possible, at locations with closed roads or where vehicle access is not permitted.

8- Our guide may change the days of city tours and/or additional tours, while adhering to the content of our tours, depending on the number of participants and whether museums and archaeological sites are closed. This also applies in the event of changes to flight times.

9- The points to be considered on our tours conducted by speedboats are as follows: heavy meals should not be eaten and excessive amounts of water should not be consumed immediately before boarding the boat. Guests with stomach, back or neck complaints, as well as pregnant guests, must inform their guides of their condition.

10- There is no refund if the tour or meal services specified under the services included in the prices are not attended.

About Flights

11- DGNTRAVEL is an intermediary between the airline and the passenger, and in possible disputes, the relevant provisions of Turkish legislation, as well as the Hague Protocol and the Warsaw Convention, shall apply.

12- There may be delays or changes to flight times on scheduled and charter flights. DGNTRAVEL is obliged to notify guests of these changes as soon as possible. The passenger has purchased the trip by accepting the risk of a change or cancellation of the flight time.

13- Children between 0 and 2 years of age pay only the airport tax.

14- In accordance with airline rules, if the outbound flight of a round-trip flight ticket is not used, the return flight is canceled by the airline.

15- Check-in and boarding procedures required for persons participating in tours with flights are personal procedures, and guests are required to complete these procedures before the flight at the airports, at the relevant airline counters or online through the airlines’ websites.

16- Last-minute delays and gate changes that may occur on flights are announced audibly at airports and displayed on the information boards in the airport. These details must be followed personally by the guests.

17- DGNTRAVEL is not responsible if guests who are not present at the specified airport at the times notified in accordance with airline rules for participation in the tour, who do not complete check-in and boarding procedures on time, or who complete check-in and boarding procedures on time but do not board the aircraft are unable to take the flight. All expenses related to obtaining the new round-trip flight tickets and transfers in the destination region, etc., required for guests who miss the flight to join the tour, belong to the guests themselves.

18- The baggage allowance on most flights departing from Turkey is 20 kg. This allowance may vary depending on the airline and the destination country. If there are domestic flights in the destination country, the baggage allowance on these domestic flights may be reduced to 15 kg. Excess baggage weight and pricing rules are determined by the airlines and are not the responsibility of DGNTRAVEL.

19- For our guests who wish to upgrade their flight tickets using miles (to business or first class), the upgrade may be carried out after the tickets have been issued, subject to the availability of the airline (please check the airline with which you hold membership). No mileage guarantee is provided for every flight. Please check whether the program tickets are in an upgradeable class.

20- On some airlines, food and beverage services and online check-in may be subject to an additional fee.

Other Matters

21- DGNTRAVEL will not accept responsibility for any change or cancellation made by the guest by contacting the hotel directly. In this case, DGNTRAVEL’s cancellation conditions shall apply.

22- When only category information is provided in the tour program without specifying hotel name(s) and/or options are offered for the same destination, DGNTRAVEL will inform the guest 48 hours before the trip departure.

23- During special periods such as fairs, congresses, concerts, events and sports tournaments, hotels may be used farther from the specified locations or distances in kilometers. In such a case, DGNTRAVEL will provide information 15 days before the tour departure date.

24- During registration for the purchased tour, the guest must correctly enter/provide the name appearing in the passport, date of birth and passport number in the system. Flight tickets are issued according to this information. Any penalty for cancellation or changes to flight tickets resulting from incorrect information will be charged to the guests.

25- To use your mobile phones abroad, please check with your service provider before leaving Turkey whether your phone is enabled for international use.

26- The hotel check-in time for accommodation is 15:00, and the check-out time is 12:00.

27- Requests regarding the room (high floor, proximity to common areas, smoking/non-smoking, bed type) are communicated to the hotel by DGNTRAVEL. Every effort is made to ensure that the reserved rooms meet the guest’s preferences, subject to hotel availability. Fulfillment of these requests depends on availability at check-in and cannot be guaranteed by DGNTRAVEL.

28- The breakfast served at hotels differs from the rich breakfast customary in Turkish cuisine. It is generally served as a continental breakfast consisting of limited options such as butter, jam, bread, tea or coffee, and may be served to groups in a separate room allocated to the group.

29- In some cases, there may be a double bed instead of a twin room with two beds. Most European hotels offer rooms with two beds that can be joined when necessary.

30- Each hotel’s child and extra bed policy may vary according to room types.

31- Any extra bed or baby cot is provided upon request and subject to hotel availability, and must be approved by the hotel.

32- The capacity for an extra bed or baby cot in the room is a maximum of 1.

33- Extra beds are available in triple rooms; in these room types, the bed allocated to the third person is smaller than standard beds. Triple rooms consist of 1 large bed + 1 extra bed. Extra beds consist of beds known as folding beds and coach beds. Our guests are deemed to have declared that they accept the possible crowding in the rooms and the bed type resulting from extra beds added to standard rooms in triple-room and/or reservations with children.

34- If the number of children who will stay with adults and the children’s ages stated in hotel reservations are incorrectly declared by our guests, the relevant hotels may charge an additional fee. In such a case, responsibility lies with the guest who made the incorrect declaration. The hotel may request identification to determine the children’s ages.

35- In reservations for 2 adults + 1 child, there may be no separate bed for the child. Child prices are valid only when the child stays with two adults. Child discounts apply to one child in the applicable age group staying with two adults.

36- Exchange rate changes during the day are reflected in prices in Turkish lira. The exchange rates at the time of payment are applicable. Additional requests and certain extra services received at the hotel (minibar, ironing, etc.) are subject to additional charges by the hotel. These expenses are not included in the price at the time of purchase and are paid directly to the hotel during your stay.

37- Some countries have different practices regarding city, tourism or local taxes. All such city, tourism or other taxes applied in this manner are collected from the guest by the hotel upon arrival or departure.

38- The road distances provided in the programs are map-based. Travel times may be extended due to traffic, weather conditions, the geographical location of the destination country, roadworks and road conditions.

39- DGNTRAVEL may change the order of the cities in the program and the main airline to be used, without altering the content of the program, when necessary or deemed appropriate.

40- The personal belongings, bags, luggage, passports/IDs of persons participating in the tour are their own responsibility, and DGNTRAVEL is not responsible for forgotten, lost or stolen belongings. In cases where forgotten belongings are found, any expenses incurred in delivering them to the country and/or person are the responsibility of the owner of the belongings.

41- Persons participating in the tour are required to carry their travel health insurance policies and any relevant medication and medical reports if they have health problems.

42- Upon hotel check-in, the hotel may request a photo ID/passport issued by official authorities and a credit card or cash deposit for possible additional expenses. The refund of the requested deposit at check-out is a transaction between the hotel and the guest, and DGNTRAVEL has no involvement.

Visa and Passport

43- A visa requirement applies to citizens of the Republic of Türkiye.

44- Our guests’ passports must be valid for at least 6 months from the end date of the trip.

45- At customs crossings/border gates, your passport must have at least 2 blank pages available for entry and exit stamps.

46- Being exempt from a visa to enter the countries on this tour does not mean that entry into or exit from the country is guaranteed. Passport control officers have the authority to refuse your entry to or departure from the country. DGNTRAVEL is not responsible for this, and responsibility lies with the passenger.

47- Guests who are not Turkish citizens or who have dual citizenship and will participate in the tour using the passport of the other country must personally consult the relevant consulates regarding the visa procedure applied by the country to be visited for the passport they will use; otherwise, DGNTRAVEL will not be responsible for any resulting consequences.

48- To avoid problems with customs police at the border gate of the country to be visited due to torn, worn, wet and/or otherwise damaged passports, passports must be renewed. Otherwise, responsibility lies with the passenger.

49- As guests under the age of 18 may be asked by police officers at country entry and exit points to provide a document showing the joint consent of both parents when traveling alone or with only one of their parents, we recommend that our guests under 18 and their parents pay particular attention to this matter.