Elegant Mega Portugal and Andalusia Tour with YHY for 7 Nights 8 Days LIS-AGP

GENERAL TERMS

1- The General Terms are an integral part of the tour program and cannot be considered independently of the tour program.

2- If sufficient participation for the trip is not achieved, DGNTRAVEL may cancel the tour up to 21 days before the departure date. In such a case, the cancellation information will be communicated to the guest. The full amount of the tour fee will be refunded to the guest. In the case of refunds for additional services purchased outside the tour; domestic connecting flights purchased from DGNTRAVEL will also be refunded to the guest, visa services, and travel health insurance fees cannot be refunded since these services will have been used if a visa application was made on behalf of the guest. If the guest purchased the domestic connecting flight from a different provider independent of DGNTRAVEL, they cannot claim any fee refund from DGNTRAVEL in the event of cancellation by DGNTRAVEL. Guests accept in advance the financial and moral losses that may arise from the cancellation of the tour, and DGNTRAVEL cannot be held responsible.

3- If sufficient participation is not achieved for the trip, DGNTRAVEL reserves the right to show goodwill and not to cancel the tour. In this case, the guiding service included in the package will only cover the round-trip airport transfer.

Cancellation and Changes

4- Guests have the right to cancel without penalty by notifying DGNTRAVEL in writing until 30 days before the departure date, except for plane tickets that have been paid and/or committed to the airline. In cases where less than 31 days remain before the start date of the trip, they may cancel by paying 50% of the remaining tour fee against the flight ticket fee, and if 15 days or less remain before the trip’s start date, they may cancel by paying the entire tour fee as a penalty. In the case of a cancellation request, the refund conditions for additional services such as domestic connecting flights, visa services, and travel health insurance may vary based on the cancellation period, so prior information must be requested for a refund. DGNTRAVEL cannot make any commitments regarding refunds for additional services.

Guiding Services and Extra Tours

5- The days and times of the tours indicated in the program can be changed by the guide due to the open/closed status of museums and historical sites and weather conditions. Different guides may accompany guests during the tours.

6- Panoramic city tours included in the tour package are organized for the general introduction of cities and are guided inside the vehicle, lasting no more than 2-3 hours and do not include museum or historical site entrance fees. If the panoramic tours cannot be conducted due to local authorities not allowing entry on the specified tour days and times, or due to closed roads for any event, or if the tour cannot be conducted due to weather conditions making it impossible, DGNTRAVEL cannot be held responsible for the failure to conduct these tours. Some tours can be done by public transport or on foot where road access is restricted.

7- Our guide may change the days of city tours and/or additional tours based on the number of participants and the closure status of the museum and historical sites. This also applies to any changes that may occur regarding flight times.

8- Important considerations for tours on Speed Boats include: not eating heavy meals immediately before boarding the boat and avoiding excessive water intake. Guests with stomach, back, neck complaints, and pregnant guests must inform their guides about their conditions.

9- There is no refund for the services included in the price if participation in the tour or meal services is not provided.

About Flights

10- DGNTRAVEL acts as an intermediary between the airline and the passenger. In case of any disputes, the relevant provisions of Turkish legislation, as well as the Hague Protocol and the Warsaw Convention will apply.

11- Delays and changes in flight times may occur in scheduled and charter flights. DGNTRAVEL is obligated to inform about these changes as soon as possible. The passenger accepts the risk of changes/cancellations in flight times when purchasing the trip.

12- Children aged 0-2 only pay the airport tax fee.

13- According to airline regulations, if the outbound flight of a purchased round-trip airline ticket is not used, the return flight will be canceled by the airline.

14- Check-in and boarding procedures for those participating in flights are personal responsibilities, and these processes must be completed by the guest at the airport before the flight, at the relevant airline counters or online on the airline's website.

15- Last minute delays and gate changes during flights are announced audibly at airports and displayed on information boards at the airport. This information must be followed by the guests themselves.

16- Guests who are not present at the designated airport during the specified hours according to airline rules, do not complete check-in and boarding procedures on time, or complete these procedures on time but do not board the flight, are not covered by DGNTRAVEL if they cannot complete the flight. All expenses related to obtaining new flight tickets for necessary participation in the tour and transfers at the destination, etc., will be borne by them.

17- The general luggage weight for flights departing from Turkey is 20 kg. This weight may vary according to the airline and the destination country. If there are domestic flights in the destination country, the luggage weight on these domestic flights may drop to 15 kg. Excess baggage weight/price rules are determined by the airlines and are not the responsibility of DGNTRAVEL.

18- For guests wishing to upgrade their flight tickets with miles (to business or first class); upgrade procedures can be carried out based on the availability of the airline (check the airline to which you are a member) after the tickets are issued. No guarantee of upgradeability is given for each flight. Please check if the program tickets are from a class eligible for upgrade.

19- In some airlines, food and drink and online check-in services may incur additional charges.

Other Matters

20- DGNTRAVEL will not accept any responsibility for any changes or cancellations made directly by the guest communicating with the hotel. In this case, DGNTRAVEL's cancellation conditions will apply.

21- In the case where the hotel(s) are not named in the tour program and only category information is provided and/or options are presented for the same destination, the guest will be informed by DGNTRAVEL 48 hours before the tour departure.

22- During special periods such as fairs, congresses, concerts, events, and sports tournaments, hotels may be used at locations or distances greater than those specified. In such cases, DGNTRAVEL will provide information 15 days before the tour departure.

23- When registering for the purchased tour; it is essential that the guest accurately enters/declares the name as stated in the passport, date of birth, and passport number in the system. Airline tickets are issued based on this information. Any penalty fees for cancellations or changes to airline tickets due to incorrect information will be charged to the guests.

24- To be able to use your mobile phones abroad, please check before leaving Turkey to ensure that your device is set up for international use by contacting the service provider of your carrier.

25- The check-in time for accommodation is 15:00, and the check-out time is 12:00.

26- Requests regarding the room (high floor, close to common areas, smoking/non-smoking, bed type) will be communicated to the hotel by DGNTRAVEL. It is ensured that the reserved rooms are in accordance with the guest's preferences according to the hotel's availability. Whether these requests are met depends on availability at the time of check-in and cannot be guaranteed by DGNTRAVEL.

27- Breakfast offered at hotels may differ from the rich breakfast traditionally found in Turkish cuisine. Generally, it is served as a continental breakfast with limited choices consisting of butter, jam, bread, tea, or coffee and may be served in a separate room assigned to the group.

28- In some cases, double rooms might be provided as twin beds. Many European hotels offer rooms that can be configured as 2 beds, which can be combined if necessary.

29- The child and extra bed policies may vary by hotel and room type.

30- Any extra bed and baby crib requests will be fulfilled upon request and based on hotel availability, and must be approved by the hotel.

31- The capacity for extra beds or baby cribs in the room is a maximum of 1.

32- In triple rooms, there is an extra bed application, and the bed provided for the 3rd person is smaller than standard beds. Triple rooms consist of 1 large bed + 1 extra bed. The extra beds are those that can be opened and closed and are called coach beds. Our guests acknowledge that they accept the potential crowding and bed type caused by the extra beds added in triple rooms and/or reservations with children.

33- If the information regarding the number of adults and children to be accommodated with adults in hotel reservations is mistakenly declared by the guests, the relevant hotels may charge additional fees. In such a case, the responsibility lies with the guest who provided the incorrect declaration. Hotels may request identification for age verification for children.

34- In reservations with 2 adults + 1 child, there may not be a separate bed for the child. Child prices are only valid if the child is staying with two adults. Child discounts apply only for the qualifying age group for "one child" staying with two adults.

35- Exchange rates throughout the day will be reflected in Turkish Lira prices. The exchange rates at the time of payment apply. Additional requests and certain extra services you will obtain at the hotel (mini bar, ironing, etc.) will be subject to additional charges from the hotel and will not be included in the total price at the time of purchase, and must be paid directly to the hotel during your stay.

36- Some countries have different applications regarding city, tourism, or local taxes. All such city, tourism, or other applicable taxes are collected by the hotel from the guest at the time of entry or exit.

37- The travel distances given in the programs are based on maps. Travel times may extend due to traffic, weather conditions, geographical location of the visited country, roadworks and conditions, etc.

38- DGNTRAVEL may change the order of the cities in the program or the main airline to be used without altering the content of the program when deemed necessary or in force majeure situations.

39- The personal belongings, bags, suitcases, passports/identification cards of the participants in the tour are under their own responsibility, and DGNTRAVEL cannot be held responsible for forgotten/lost/stolen items. If forgotten items are found, the cost of delivering them to the country and/or to the individual will be borne by the item owner.

40- Participants of the tour are required to carry their travel health insurance policies and any health-related medications and reports with them.

41- For possible additional expenses, upon entry into the hotel, a cash deposit or a credit card or official photo identification issued by state institutions may be requested by the hotel. The return of the requested deposit at the time of checkout is a transaction between the hotel and the guest, and DGNTRAVEL does not intervene.

Visa and Passport

42- There is no visa requirement for Turkish citizens.

43- Guests' passports must be valid for at least 6 months after the end date of travel.

44- In customs passages/border crossings, to have an entry-exit stamp on your passport, there must be at least 2 blank pages in your passport.

45- Being exempt from a visa to enter the countries on this tour does not mean that entry/exit to the country is guaranteed. The passport police have the authority to deny entry/exit to you, and DGNTRAVEL cannot be held responsible for this; the responsibility lies with the passenger.

46- Guests who are not Turkish citizens or who have dual citizenship and will participate in the tour using their other passport must inquire about the visa procedures applied by the countries they will travel to directly from the relevant consulates, and DGNTRAVEL will not be responsible for any consequences otherwise.

47- To avoid issues with customs police at the border due to torn, worn, wet and/or similarly damaged passports, it is necessary to renew such passports. Otherwise, the responsibility lies with the passenger.

48- Guests under the age of 18 may be asked to present a joint consent certificate from both parents when entering and exiting the country with only one parent or traveling alone. It is advised that guests under 18 and their parents pay attention to this matter.