Services Included:

• Economy class flights with Ajet Airlines on the Istanbul - Dubai - Istanbul route,

• Airport taxes,

• 4 Nights accommodation with breakfast in the selected hotel category

• First day Dubai Icons and City Tour

• Airport-hotel-airport transfers

• Turkish guiding services

Services Not Included:

• Extras taken at the hotel

• All personal expenses

• International departure tax

• Travel insurance (up to 65 years old)

• Travel insurance (over 65 years old)

• Tourism Dirham / Hotel Tax (this tax, determined according to the hotel category, will be paid directly by the guest at the hotel reception) (for 2 and 3 star hotels 10 AED per night (approximately 3 Euro), for 4 star hotels 15 AED per night (approximately 4 Euro), for 5 star hotels 20 AED per night (approximately 5 Euro)).

GENERAL TERMS 1- General Terms are an integral part of the tour program and cannot be considered independently from the tour program. 2- If sufficient participation for the trip is not achieved; the Agency may cancel the tour up to 21 days before the date of departure. In such a case, the cancellation information will be communicated to the guest. The entire cost of the tour will be refunded to the guest. Refunds for additional services purchased outside of the tour; domestic flight connections purchased from the Agency will also be refunded to the guest, visa services will not be refunded if a visa application has been made on behalf of the guest using travel health insurance due to the service being used, and if a visa application has not been made, the visa and travel health insurance will be canceled and a refund will be provided. If the guest has purchased their domestic flight connections from a different service provider independently of the agency, they cannot claim any refund from the Agency in the event of the tour being canceled by the Agency. The guest accepts in advance any material and moral losses that may arise from the cancellation of the tour when purchasing the tour, and the Agency cannot be held responsible. 3- In cases where sufficient participation for the trip is not achieved, the Agency has the right to show goodwill by not canceling the tour. In this case, as the arrangement of the tour will be provided individually for the guest, the guide service included in the package will only cover the transfer services to and from the airport abroad. Cancellation and Change 4- In our tours, transportation tickets are issued at the time of reservation. Cancellations made more than 30 days prior to the tour departure date will incur a penal charge on these flight ticket amounts, which do not have the right of cancellation and change, and the remaining tour fee after the penalties will apply. 5- Our guests have the right to cancel without penalty, provided that they notify the Agency in writing more than 30 days before the tour departure date, except for flight tickets for which the payment has been made and/or a commitment has been undertaken by the airline. In case there are less than 31 days before the start date of the trip, cancellation can be made by paying a penalty equal to 50% of the remaining tour fee from the airline ticket price, and in case there are 15 days or less until the start date of the trip, the entire tour fee will be refunded with a penalty fee. In case of a cancellation request, it is necessary to inquire about the refund terms for additional services such as domestic flights, visa services, and travel health insurance, as these refund terms may vary depending on the cancellation request time. The Agency cannot make any commitments regarding the refunds for additional services. Guidance Services and Extra Tours 6- The days and hours of the tours specified in the program can be changed by the guide based on the opening/closing status of the museums and archaeological sites to be visited and weather conditions. Different guides may accompany our guests during the tours. 7- Panoramic city tours included in the tour package are organized for the general introduction of the cities and are conducted as panoramic tours without museum or site entries, usually lasting a maximum of 2-3 hours. Panoramic tours, including other tours specified in the program, are not the responsibility of the Agency in the event that these tours cannot be performed due to local authority restrictions on entry, closure due to any event, or due to weather conditions making the tour impossible. Some tours may be conducted by public transportation or on foot where vehicle access is not allowed or roads are closed. 8- Our guide may make changes to the days of city tours and/or extra tours based on the number of participants, closure of the museum or archaeological site, the schedule of the tours, or changes that may occur in flight times. 9- Important considerations for our tours conducted with speedboats include not eating heavy meals immediately before boarding the boat and not drinking excessive amounts of water. Guests with stomach, back, neck complaints, or pregnant guests should inform their guides of their conditions. 10- There will be no refunds for participation in the tour or meal services included in the prices if not attended. About Flights 11- The Agency acts as an intermediary between the airline and the passenger, and in the event of any disputes, the relevant provisions of Turkish legislation, as well as the Hague Protocol and the Warsaw Convention, will apply. 12- There may be delays or changes in flight times for scheduled and charter flights. The Agency is obliged to notify these changes as soon as possible. The passenger has accepted the risk of flight changes/cancellations when purchasing the tour. 13- Children aged 0-2 only pay the airport tax. 14- According to airline regulations, if the outbound flight is not used for round-trip airplane tickets, the return flight is canceled by the airline. 15- The check-in and boarding procedures that need to be done for those participating in flying tours are personal transactions, and these must be carried out by the guest in advance at the airports, at the respective airline counters, or online at the airline's websites. 16- Last-minute delays and gate changes that may occur during flights will be announced audibly at the airports and displayed on information boards in the area. This information must be monitored by the guests themselves. 17- The Agency shall not be responsible for guests who are not present at the specified airport at the designated times according to the airline's rules for tour participation, who fail to carry out check-in and boarding procedures in a timely manner, or who complete these procedures on time but do not board the plane. All expenses related to obtaining new round-trip tickets and transfers in the destination area for guests who miss their flight are the responsibility of the guests themselves. 18- The general baggage weight limit for flights departing from Turkey is 20 kg. This weight may vary according to the airline and the destination country. If there are domestic flights at the destination, the baggage weight may decrease to 15 kg on these internal flights. Excess baggage weight/cost rules are determined by the airlines and are not the responsibility of the Agency. 19- Guests who wish to upgrade their tickets using miles (to business or first class) may do so, after the tickets are issued, depending on the availability of the airline (please check with the airline you are a member of). No guarantees are provided for mileage upgrades for any flight. Please check if the program's tickets are in an upgradeable class. 20- Some airlines may charge extra for food and drink and online check-in services. Other Matters 21- The Agency will not be responsible for any changes or cancellations made directly by the guest with the hotel. In such cases, the Agency's cancellation conditions will apply. 22- In cases where hotel(s) are listed only by category information in the tour program without specifying names and/or options are offered for the same destination, the Agency will inform the guest 48 hours before the trip. 23- During special periods such as fairs, congresses, concerts, events, and sports tournaments, hotels may be used at locations or distances greater than specified. In such cases, the Agency will provide information 15 days before the tour departure date. 24- When registering for the purchased tour, the guest must accurately enter the name, date of birth, and passport number as they appear on the passport into the system. Plane tickets are issued according to this information. Any penalties incurred due to incorrect information will be charged to the guests. 25- To use your mobile phones abroad, please check with the relevant company before leaving Turkey to ensure that your phone is activated for international use. 26- Hotel check-in time is 15:00, and check-out time is 12:00. 27- Requests regarding the room (high floor, close to common areas, smoking/non-smoking, bed type) are communicated to the hotel by the Agency. Every effort will be made to meet the guest's preferences regarding reserved rooms, depending on the hotel's availability. However, the Agency cannot guarantee that these requests will be realized. 28- Breakfast offered in hotels may differ from the traditional rich Turkish breakfast. It is generally presented with limited options referred to as continental breakfast consisting of butter, jam, bread, tea, or coffee and may be served in a separate hall assigned for groups. 29- In some cases, a double bed may be provided instead of a twin room. Most European hotels offer rooms with two beds that can be joined if necessary. 30- The children and extra bed policy may vary according to each hotel's room types. 31- Any additional bed or baby crib is provided upon request and subject to the availability of the hotel and must be approved by the hotel. 32- The capacity for additional beds or baby cribs in the room is a maximum of 1 unit. 33- In triple rooms, there is an application for additional beds, and the bed allocated for the 3rd person in such rooms is smaller than standard beds. Triple rooms consist of 1 large bed and 1 additional bed. Additional beds consist of folding or couch beds. Our guests acknowledge that they accept the potential congestion and bed types in rooms regarding additional beds that may be added to standard rooms in triple room or family booking situations. 34- If the number of children who will stay together with adults and the ages of the children are inaccurately reported in hotel reservations, the relevant hotels may collect extra fees. In such a case, the responsibility lies with the guest who made the incorrect declaration. The hotel may request identification for age verification of the children. 35- In reservations for 2 adults + 1 child, there may not be a separate bed for the child. Child rates are only valid when the child stays with two adults. Child discounts apply only to one "single child" who is in the age group staying with two adults. 36- Daily currency exchange rates are reflected in TL prices. The rates valid at the time of payment apply. Additional requests and some extra services you receive in the hotel (mini bar, ironing, etc.) will be subject to extra charges imposed by the hotel. These expenses are not included in the purchase price and should be paid directly to the hotel during your stay. 37- Some countries have different implementations regarding city, tourism, or local-level taxes. All such city, tourism, or other taxes currently being applied will be collected by the hotel from the guest during check-in or check-out. 38- Distances given in the programs are based on maps. Travel times may be extended due to traffic, weather conditions, geographical location of the visited country, road construction, and conditions. 39- The Agency may change the order of cities in the program and the main airline to be used without changing the content of the program in cases of necessity or when it sees fit. 40- Personal belongings, bags, suitcases, passports/identifications of participants in the tour are the responsibility of the individual, and the Agency is not responsible for forgotten/lost/stolen items. When forgotten items are found, the costs incurred for delivering them to the country and/or the individual are borne by the owner of the item. 41- Participants in the tour are required to carry their travel health insurance policies and any medications and reports related to any health issues. 42- For potential extra expenses, upon check-in at the hotel, an official government-issued photo ID/passport and credit card or cash deposit may be requested by the hotel. The return of the deposit requested at check-out is a transaction between the hotel and the guest, and the Agency has no involvement in it. Visa and Passport 1- Our guests must have passports that are valid for at least 6 months from the date of travel. 2- To ensure a stamp can be placed on your passport at customs crossings/border gates, there must be at least 2 blank pages in your passport. 3- Being exempt from a visa and having a visa obtained for the countries in this tour does not mean that entry/exit can be guaranteed, as the passport police have the authority to refuse entry/exit to you; the Agency is not responsible for this situation, and the responsibility lies with the passenger. 4- Guests who are not Turkish citizens or those who have dual citizenship and will participate in the tour using their other country’s passport must inquire directly with the relevant consulates about the visa procedures of the country to be traveled to; otherwise, the Agency shall not be liable for any consequences. 5- To avoid any issues with customs officials at the border of the country to be visited due to torn, worn, wet, and/or damaged passports, passports should be renewed. Otherwise, the responsibility lies with the traveler. 6- Guests under the age of 18 who are traveling alone or with only one parent may be asked for a document showing the joint consent of both parents when entering and exiting the country; therefore, guests under 18 and their parents are advised to be sensitive about this issue.