'Dubai Tour 3 Nights with AJet Airlines Including Dubai Icons and City Tour Special Semester SAW-SHJ'

GENERAL TERMS 1- General Terms are an integral part of the tour program and cannot be considered independently of the tour program. 2- If sufficient participation for the trip is not achieved, the Agency may cancel the tour up to 21 days before the tour departure date. In such a case, the cancellation information will be communicated to the guest. The full amount of the tour fee will be refunded to the guest. For additional services purchased outside the tour, the domestic flight connections purchased from the Agency will also be refunded, but the visa service and travel health insurance will not be refunded if a visa application has been made on behalf of the guest using the insurance, as these services are considered used; if no visa application has been made, the visa and travel health insurance will also be canceled and the fee will be refunded. If the guest purchased the domestic flight connection from a different service provider independently of the Agency, they cannot request any refund from the Agency in the case of the tour being canceled by the Agency. The guest accepts in advance that the Agency shall not be held responsible for any material or moral losses that may arise due to the tour's cancellation. 3- If sufficient participation for the trip is not achieved, the Agency has the right to show goodwill and not cancel the tour. In this case, the tour will be provided individually for the guest, and the guiding service included in the package will only cover the outward and return airport transfers. Cancellations and Changes 4- In our tours, tickets for transport are issued at the time of reservation. Cancellations made more than 30 days before the tour departure date will incur a penalty for the flight ticket costs that do not have cancellation or change and refund rights. 5- Guests have the right to cancel without penalty, provided they notify the Agency in writing no later than 30 days before the tour departure date, excluding flights for which payment has been made and/or obligations have been undertaken by the airline. In the event of cancellation less than 31 days before departure, a penalty equal to 50% of the tour fee will be imposed on the remaining tour fee from the ticket price, and in case of cancellation 15 days or less before the start date of the trip, the full amount of the tour fee will be payable as a penalty. In case of cancellation requests, the refund conditions for additional services such as domestic flight connections, visa services, or travel health insurance may vary according to the duration of the cancellation request, so it is necessary to ask in advance for information regarding their refunds. The Agency cannot make any commitments regarding refunds for additional services. Guiding Services and Extra Tours 6- The days and hours of the tours indicated in the program may be changed by the guide according to the open/closed status of museums and historical sites, as well as weather conditions. Different guides may accompany guests during the tours. 7- Panoramic city tours included in the tour package are the tours organized for the general introduction of cities, conducted from the vehicle with the guide's narration, and do not include entrance to museums or historical sites. Panoramic tours are limited to 2-3 hours and if these tours cannot take place due to regulations prohibiting access or closed roads, or due to weather conditions making the tour impossible to conduct, the Agency shall not be held responsible. Some tours may be conducted by public transport or on foot where vehicle access is prohibited. 8- Our guide may change the days of city tours and/or additional tours based on the number of participants, the closure status of museums and historical sites. This also applies to changes in flight times that may occur. 9- Important points to be observed during tours by Speed Boats include; avoiding heavy meals and excessive water consumption right before boarding the boat. Guests with stomach, back, or neck complaints, as well as pregnant guests, should inform their guides of their conditions. 10- There is no refund for services included in the price if the guest does not participate in the tour or meal services specified. About Flights 11- The Agency acts as an intermediary between the airline and the passenger, and in case of disputes, the relevant provisions of Turkish legislation, as well as the Hague Protocol and the Warsaw Convention, will apply. 12- Delays or changes in flight times may occur on scheduled and charter flights. The Agency is obligated to inform these changes as soon as possible. Passengers accept the risk of changes/cancellations in flight times when purchasing the trip. 13- Children aged 0-2 only pay the airport tax fee. 14- According to airline regulations; if the outbound flight of a round-trip ticket is not used, the return flight will be canceled by the airline. 15- Check-in and boarding procedures to be performed by individuals participating in tours with flights are personal responsibilities, and these procedures must be completed by guests at the airports, at the relevant airline counters, or online via the airline's website before the flight. 16- Last-minute delays and changes in gates for flights will be announced audibly at the airports and shown on the information boards. This information must be followed by the guests themselves. 17- The Agency is not responsible for guests who are not present at the specified airport at the times indicated by airline regulations, fail to complete check-in and boarding procedures on time, or complete the check-in and boarding procedures on time but do not board the plane, and cannot carry out their flight. All expenses related to obtaining new round-trip tickets necessary for such guests to participate in the tour, as well as transfers at the destination, etc., will be their responsibility. 18- The general baggage allowance for flights originating from Turkey is 20 kg. This weight may vary by airline and destination. If there are domestic flights in the destination country, the baggage allowance for these domestic flights may decrease to 15 kg. Excess baggage weight/price regulations are determined by the airlines and are not the responsibility of the Agency. 19- For guests wishing to upgrade their flight tickets with miles (to business or first class); upgrade transactions will be conducted after tickets have been issued according to the availability of the airline (please check with the airline to which you are a member). No mileage guarantee is given for each flight. Please check whether the tickets are in an upgradeable class in the program. 20- Some airlines may charge extra fees for food and drink services and online check-in. Other Matters 21- The Agency will not assume responsibility for any changes or cancellations made by the guest directly communicating with the hotel. In such cases, the cancellation conditions of the Agency will be applicable. 22- In cases where hotels are indicated only by category information without naming specific hotel(s) and/or presented with optional selections for the same destination, the Agency will inform the guest 48 hours before the departure of the trip. 23- During special periods such as fairs, congresses, concerts, events, and sports tournaments, hotels may be located further away than the specified locations or distances. In such cases, the Agency will provide information 15 days before the date of departure. 24- At the time of booking the purchased tour, the guest must correctly enter/declare their name as it appears on the passport, date of birth, and passport number in the system. Flight tickets will be issued based on this information. Penalties for cancellation or changes arising from incorrect information will be charged to the guests. 25- To use your mobile phones abroad, please check with your service provider to ensure your phone is enabled for international use before leaving Turkey. 26- The hotel check-in time is 3:00 PM, and the check-out time is 12:00 PM. 27- Requests regarding rooms (high floor, close to public areas, smoking/non-smoking, bed type) will be communicated to the hotel by the Agency. Every effort will be made to ensure that the reserved rooms meet the guest's preferences, but these requests depend on availability at check-in and cannot be guaranteed by the Agency. 28- Breakfasts offered at hotels may differ from the rich breakfast traditionally served in Turkish cuisine. Generally, they are served as continental breakfasts with limited options consisting of butter, jam, bread, tea, or coffee and may be served in a separate hall designated for groups. 29- In some cases, a double bed may be provided instead of a twin-bedded room. Most European hotels offer rooms with 2 beds that can be combined when necessary. 30- Child and extra bed policies may vary by hotel and room types. 31- All extra beds and baby cots are provided upon request and are subject to the hotel's availability and approval. 32- The capacity for extra beds or baby cots in the room is a maximum of 1 unit. 33- In triple rooms, there is an application for an extra bed, and the bed assigned to the third person in such rooms is smaller than standard beds. Triple rooms consist of 1 large bed and 1 extra bed. Guests acknowledge that they accept potential crowding and bed type issues caused by additional beds added to standard rooms in their reservations. 34- If the number of children and their ages to stay with adults in hotel reservations are incorrectly declared by guests, the relevant hotels may charge additional fees. In such cases, the responsibility lies with the guest who made the incorrect declaration. Hotels may request identification to verify the ages of children. 35- In reservations for 2 adults + 1 child, there may not be a separate bed for the child. Child prices are only valid if the child is staying alongside two adults. Child discounts apply only to “one child” in accordance with the age group of children staying with two adults. 36- Exchange rate fluctuations during the day are reflected in TL prices. The rates at the time of payment are applicable. Additional requests, such as any extra services received at the hotel (minibar, ironing, etc.), will be subject to additional charges by the hotel. These expenses are not included in the purchase price and will be paid directly to the hotel during your stay. 37- Some countries have different applications regarding city, tourism, or local taxes. Any city, tourism, or other taxes applied in such a way will be collected from the guest by the hotel at check-in or check-out. 38- The distances given in programs are based on maps. Travel times may be extended due to traffic, weather conditions, geographical location of the country traveled, road works, and conditions. 39- The Agency may change the order of cities in the program or the main airline to be flown, provided the content of the program is not altered in mandatory situations or when deemed necessary. 40- Personal belongings, bags, suitcases, passports/identities of participants in the tour are their own responsibility, and the Agency is not responsible for forgotten/lost/stolen items. In cases where forgotten items are recovered, all expenses for delivering them to the country and/or the person are the responsibility of the item owner. 41- Participants in the tour are required to carry their travel health insurance policies and any medications or reports related to health issues. 42- For possible extra expenses, at check-in, the hotel may require an identification/passport issued by official authorities with a photo and a credit card or cash deposit. The return of the deposit requested at check-out is a transaction between the guest and the hotel, and the Agency has no intervention. Visa and Passport 1- Guests' passports must be valid for at least 6 months beyond the travel end date. 2- At customs crossings/borders, to ensure that an entry-exit stamp can be affixed to your passport, there must be at least 2 blank pages in your passport. 3- Being exempt from a visa or having obtained a visa for the countries in this tour does not mean that you will be allowed to enter/exit the country, as the passport police have the authority not to allow you entry/exits. The Agency shall not be held responsible for this situation; the responsibility belongs to the passenger. 4- Non-Turkish citizens or those with dual citizenship who will participate in the tour using another country's passport must personally consult the relevant consulates regarding the visa procedures applied by the country to be traveled, otherwise the Agency shall not be responsible for any resulting consequences. 5- To avoid issues with customs police at the border of the country to be visited due to torn, worn, wet, and/or similarly damaged passports; it is necessary to renew the passports. Otherwise, responsibility lies with the passenger. 6- Guests under 18 years of age traveling alone or with only one of the parents may be asked by the police officer at the border for a document showing joint consent from both parents; therefore, it is recommended that guests under 18 and their parents pay attention to this matter.